Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Magnificent Mile location today.
Location
Hours
Reviews
3.9
483 reviews
5 stars
298
4 stars
50
3 stars
28
2 stars
19
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Zach, Tyra, and Luevania.
Reservation Issues
Numerous reviews indicated problems with honoring reservations, with several customers reporting that cars were not available despite having made prior bookings.
Wait Times
Several customers experienced long wait times for car pickup, often due to understaffing or high demand, leading to frustration.
Vehicle Condition
Feedback varied on vehicle quality, with some customers receiving well-maintained cars while others reported issues such as cleanliness and safety concerns.
Location Convenience
The location was noted as convenient for downtown access, but some customers found it difficult to navigate due to its placement within a parking garage.
- NBNick BrookinsNov 9, 20255.0Best car rental in downtown Chicago. Staff is great. Rented from Matt, Connor and others and had an excellent experience every time. Highly recommend!
- MMMiriam MerensNov 4, 20255.0I had a wonderful experience at Enterprise on Grand. They were extremely helpful and kind. I cannot recommend this location more.
- ABAngela BexNov 2, 20255.0I've rented from this location a few times. Their cars and service are consistently good. If you rent during the week you can usually get a good deal, too. No complaints!
- AAAllisonDee14Nov 1, 20255.0I never write reviews but I am compelled to give credit where its rightfully due ...Zach Duffy(Branch Rental Manager ) and his entire team were AWESOME on 10/18/2025 at this location. The office was packed with people needing a rental for the Notre Dame game ( myself included). The wait time ended up being about an hour and half. Which was ( in my opinion) completely understandable given the fact majority of the visitors to the Chicago area for that weekend were there specifically for the game( a fact I honestly didnt consider when booking so the unexpected wait time was on me ). Zach and his team made sure everyone was checked in upon arrival and kept us all informed and updated as he and his team worked tirelessly to get everyone in a car and on their way. He also He gave ETAs for each customer and confirmed the size and capacity needed for each vehicle . He also made sure to offer the Highway ezpass offered through Enterprise for only $12 so he saved me money on the tolls. Zach apologized to each other customer as they drove off and headed in their respected rentals. I got a a great car from Mat(i believe that was his name) , who also expressed his apologies for the waittime, that was filled with gas , clean, and ready for my trip to Indiana. I would absolutely recommend and rent from this place again particularly if Zach is still in charge ! Thanks again guys , I will be forwarding this review to the cooperate office as well.
- FCFelicity CongdonOct 23, 20251.0I made a reservation, but they had no cars available when we arrived. We waited over an hour, along with 11 people in front of us who also had made reservations(some had already been waiting 3 hours), and more people behind us. In the end I think 7 cars arrived, and then they closed up for the day telling the of us there was nothing they could do. Quite frustrating.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Chicago?
Enterprise Rent-A-Car is located at 10 E Grand, Hilton Garage, Floor 2, Chicago, IL 60611.
What are the operating hours of Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open from 7:00 AM to 6:00 PM Monday through Friday.
Does Enterprise Rent-A-Car offer luxury car rentals?
Yes, Enterprise Rent-A-Car offers luxury car rental options along with a wide range of other vehicles.
What payment methods are accepted at Enterprise Rent-A-Car?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I make a reservation online for a rental car at Enterprise Rent-A-Car?
Yes, you can reserve your rental car online at Enterprise Rent-A-Car's website.
Does Enterprise Rent-A-Car provide airport pick-up services?
Yes, airport pick-up services are available at Enterprise Rent-A-Car.
Is Enterprise Rent-A-Car at Magnificent Mile accessible in multiple languages?
Enterprise Rent-A-Car primarily offers services in English.
Which nearby hotel is close to Enterprise Rent-A-Car for convenient stay options?
The Hilton Garden Inn Chicago Downtown/Magnificent Mile is located near Enterprise Rent-A-Car, providing convenient accommodation options.
Are there dining options near Enterprise Rent-A-Car where customers can enjoy meals?
Yes, nearby dining options include Yu Shan Chinese Restaurant, P.F. Chang's, Yardbird Table & Bar, and Weber Grill Restaurant, ideal for meals before or after car rental.
What nearby transportation options can help customers reach Enterprise Rent-A-Car?
Grand station, a train station, is nearby and can help customers easily access Enterprise Rent-A-Car.