Enterprise Rent-A-Car

3.9
490 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

10 E Grand, Hilton Garage, Chicago, IL
60611, United States
(312) 670-7270
https://www.enterprise.com/en/car-rental/locations/us/il/chicago-magnificent-mile-1557.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Magnificent Mile location today.

Location

Enterprise Rent-A-Car
10 E Grand, Hilton Garage, Chicago, IL
60611, United States

Hours

Reviews

3.9
490 reviews
5 stars
302
4 stars
52
3 stars
28
2 stars
19
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Zach, Tyra, and Lindsey.

Reservation Issues

Numerous reviews indicated problems with honoring reservations, with customers frequently reporting that cars were not available despite having made prior bookings.

Wait Times

Several customers experienced long wait times for vehicle pickup, often due to understaffing or high demand, leading to frustration.

Vehicle Condition

Some customers reported receiving poorly maintained vehicles, including issues with cleanliness and safety, which raised concerns about the quality of the fleet.

Mixed Experiences

While many had positive experiences, there were significant complaints about service inconsistencies, particularly during peak times.
  • CM
    cole mcc
    Dec 17, 2025
    5.0
    Zach and the rest of the team provided me with a great experience and made the process very easy
  • KW
    Kimi Warner
    Dec 15, 2025
    5.0
    I was super impressed by the service at this location. The Branch Rental Manager, Zach, walked me out to the garage to make sure the vehicle was to my liking. We did a visual inspection together and I was quickly sent on my way. It's by far the most pleasant experience I've had at a car rental spot, and the car I was given worked great. I will definitely be renting from them again.
  • JH
    Joao Hrotko
    Dec 13, 2025
    4.0
    Great service. Clean cars. Quick check in / check out. Great locations
  • AY
    Alex Yu
    Dec 11, 2025
    5.0
    Easy to pick up and return rentals, after hours drop off, texting to communicate, easy extensions, great service
  • HW
    Herbert Wolf
    Nov 28, 2025
    1.0
    It was my first time renting a car with Enterprise. It was the first and last time, though. When I went to pick up my car, they told me there was a wait of at least two hours. Since I only rented the car for a day, this messed up our whole day.
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Chicago?

Enterprise Rent-A-Car is located at 10 E Grand, Hilton Garage, Floor 2, Chicago, IL 60611.

What are the operating hours of Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car is open from 7:00 AM to 6:00 PM Monday through Friday.