Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Loop Caliber Auto Body location today.
Location
Hours
Reviews
4.0
158 reviews
5 stars
103
4 stars
15
3 stars
5
2 stars
4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Ben and Lamitrius for their exceptional service.
Reservation Issues
Several reviews noted problems with vehicle availability, including instances where customers arrived to find no cars available despite having reservations.
Long Wait Times
Numerous customers reported long wait times for vehicle pickup, often exceeding an hour, which contributed to a negative experience.
Mixed Vehicle Quality
Feedback indicated inconsistencies in vehicle quality, with some customers receiving cars that were not in good condition or did not match their reservation.
Management Concerns
There were complaints about poor management and unprofessional behavior from some staff members, leading to frustration among customers.
- KKKamDec 27, 20251.0Terrible experience. The days leading up to pick up my rental, communication with the staff was 10/10 — all of my questions were answered and the staff left no stone unturned. The day I went to pick up my SUV, I did not have a satisfactory experience. I was told no vehicle was available (after THIS location called me to confirm I will be there to pick up the car). After being told: 1. No SUVs were available 2. No SUVs were available at other enterprises 3. They are unable to contact Airport Enterprises I was given the following option “you can take a damaged Altima, that is all we have. If not, you can wait around to see if someone drops off a SUV”. I have rented from Enterprise on numerous occasions. This is the first time that I received subpar customer service (and that’s being nice). How can you offer your customer a visibly damaged vehicle that does not meet Enterprise’s standards? How can you call a customer to confirm pick up, and at the time of my reservation, nothing is available? But the option to “sit around and wait until close” or “a damaged vehicle” is the best alternative. Please, avoid this location at all costs.
- DPDrew PattonDec 5, 20251.0Nice staff, branch manager is a piece of work tho. Only enterprise branch I've ever had a logistical problem with as a regular work renter. Update: Additional $200 fee was added to my bill after posting previous comment.
- MDmichael dixonNov 22, 20255.0My experience with renting with enterprise do to my car had been totaled, the helped me with my rental, and seamless service with my extended rentals ‘ I’m blown away again with their customer service and support’
- MDMagby DesignNov 17, 20254.0Good service but the car was not reliable. The Hyundai heated and almost left me on the road and got me late. Good team though. Straightforward and easy to deal with.
- ACAndreea CostiucNov 13, 20255.0Vee was very nice and professional. She is experienced and knows what she’s doing! Very smooth interaction!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car at West Loop Caliber Auto Body offer?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the business hours for Enterprise Rent-A-Car at 318 S. Morgan, Chicago?
The rental location is open Monday through Friday from 8:00 AM to 5:00 PM, Saturdays from 8:00 AM to 2:00 PM, and is closed on Sundays.
How can I make a reservation with Enterprise Rent-A-Car at the Chicago West Loop location?
You can reserve your rental car online via their reservation URL: https://www.enterprise.com/en/car-rental-locations/us/il/chicago-west-loop-caliber-auto-body-15cd.html
What payment options are accepted at Enterprise Rent-A-Car in Chicago?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any discounts or special programs?
Yes, they offer discounts for active military members.
What languages are spoken at the Enterprise Rent-A-Car West Loop location?
English is the primary language spoken at this location.
Where can I find auto body repair services near Enterprise Rent-A-Car at West Loop?
Nearby auto body and repair services include Caliber Collision, West Loop Auto Body, and Abra Auto Body Repair of America, which are convenient if your car needs repairs.
Are there any convenient gas stations or car wash services near Enterprise Rent-A-Car?
Yes, the nearby Shell station offers gas, a convenience store, and car wash services for your convenience.
What recreational or fitness options are near Enterprise Rent-A-Car to visit before or after renting?
GND Strength Society gym is nearby, providing fitness and sports instruction opportunities to visitors in the area.
How can nearby transit or service locations benefit customers visiting Enterprise Rent-A-Car's West Loop location?
Nearby services like Apple Express transportation and Phelps Transportation & Charters can help customers with travel and cargo needs to complement their car rental experience.