Enterprise Rent-A-Car

4.1
253 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Norwood Park location today.

Location

Enterprise Rent-A-Car
5451 N Northwest Hwy, Chicago, IL
60630, United States

Hours

Reviews

4.1
253 reviews
5 stars
170
4 stars
28
3 stars
8
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude and unhelpful experiences.

Vehicle Quality

Several customers expressed dissatisfaction with the condition of the rental vehicles, citing cleanliness issues and mechanical problems.

Efficiency

Many reviews highlighted the smooth and quick rental process, with positive remarks about the ease of check-in and return.

Communication Issues

Customers reported problems with communication regarding reservations and additional charges, leading to frustration and confusion.

Staff Performance

While some staff members received commendations for their professionalism and assistance, others were criticized for poor service and lack of support.
  • AM
    Anne Merritt
    3 days ago
    5.0
    Armando was super friendly and took care of all my requests!!!
  • CG
    Cottage Girl
    Oct 30, 2025
    5.0
    This location has friendly and knowledgeable staff. The cars are clean and reliable. The check-in process was smooth and easy as well as the return process.i will definitely be using them for all my future work travels.
  • GF
    Giacomo Fitzgerald
    Oct 27, 2025
    1.0
    Horrible customer service and the manger has no patience to help the situation for renting a car for me and other customers that were also in the lobby while I was there. Would not recommend this enterprise.
  • IM
    Ibelitze Muniz
    Oct 1, 2025
    5.0
    The service was fast. I am satisfied. Thank you!
  • AO
    Aaron Ortega
    Sep 21, 2025
    5.0
    Everyone that worked at the Enterprise was kind, patient, and very helpful. Sometimes they deal with very upset customers, but they never dish it back out of pure instinct. They’re very measured and professional. It’s on us as customers to be patient with them as well when they are going above and beyond for us. Thank you again, and I look forward to continued business should I have rental needs again in the future! Take care :)

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Chicago?

Enterprise Rent-A-Car is located at 5451 N Northwest Hwy, Chicago, IL 60630.

What are the operating hours of Enterprise Rent-A-Car in Norwood Park?

The location is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 12:00 PM. It is closed on Sundays.