Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Irving Park location today.
Location
Hours
Reviews
3.9
365 reviews
5 stars
224
4 stars
43
3 stars
14
2 stars
14
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Sam and Owen.
Reservation Issues
Several reviews mentioned problems with reservations, including cars not being available despite confirmations, leading to frustration and wasted time.
Cleanliness and Vehicle Quality
While some customers noted that vehicles were clean and well-maintained, others reported issues with cars having strong odors or pre-existing damage.
Communication Problems
Customers expressed dissatisfaction with the lack of communication regarding reservations and billing, leading to confusion and frustration.
Mixed Experiences
Overall, experiences varied widely, with some customers having excellent service while others reported significant issues, indicating inconsistency in service quality.
- DFDavis FlachsDec 30, 20255.0Great experience! I usually use the River North location due to the proximity to my apartment, but given the holidays, every spot in town was filling up quick. I was able to get a reservation here and received a call shortly after confirming the car was available. My experience picking up and dropping off was quick and easy, and Sam was extremely helpful and polite. Will use them again for sure!
- CCCassandraDec 29, 20255.0Shoutout to the Enterprise Car Rental in Portage Park! The team there is always friendly and knowledgeable, and I really appreciated that the staff at the location I rented from were actually reachable by phone—huge plus. Our vehicle was spotless, and Sam was incredibly thorough during pickup, making sure to point out any pre‑existing damage before handing over the keys. We had a small concern during our rental, and both Sam and the supervisor were quick to reassure us and make sure we felt completely comfortable. Great service all around! Would definitely rent from this location again.
- NANasim AliDec 26, 20251.0Don’t rent from here. I had a confirmed booking for a luxury car and when I arrived all they had was a compact class car that they wanted to rent out at full price as a luxury car. They made me pay $30 for an uber to be scammed. I’m filing a complaint with their corporate services for this scam
- CMClare McWilliamsDec 23, 20251.0If I could give a negative (-1) I would. Reserved a car for Christmas travel. Associate (Sam) called and told me to be patient and check back late in the day - when I had an early morning reservation...so I did only to learn they cancelled the reservation. Complete misrepresentation and ruined a valuable holiday.
- LMLogan McDonellDec 19, 20255.0Sam and Owen went above and beyond to help me get me in a vehicle after an issue with my vehicle needing another repair at the dealership. Despite the lack of immediate inventory they reached out and coordinated to get me back on the road timely during the peak holiday season. They turned an otherwise frustrating situation (not because of anything they did) into a very manageable and untimely successful result. Would rate higher than five stars if possible
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Chicago?
Enterprise Rent-A-Car is located at 5358 W Irving Park Rd, Chicago, IL 60641.
What are the operating hours of Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM.
Are Enterprise Rent-A-Car rental services available on weekends?
Yes, Enterprise Rent-A-Car is open on Saturdays and Sundays from 9:00 AM to 1:00 PM.
What types of vehicles and services does Enterprise Rent-A-Car offer?
They offer a wide range of vehicles including cars, vans, and luxury cars, with flexible rental options and airport pick up services.
How can I book a rental car with Enterprise Rent-A-Car at Irving Park location?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/il/chicago-irving-park-1502.html or by calling +1 773-283-1001.
What payment methods are accepted at Enterprise Rent-A-Car?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Enterprise Rent-A-Car at Irving Park veteran or military friendly?
Yes, they offer discounts for active military personnel.
What nearby food and beverage options are there around Enterprise Rent-A-Car at Irving Park?
Nearby you can enjoy treats at Ciao Ciao Gelato & Cafe or have a meal and drinks at Sutherland's Food & Spirits.
What entertainment options are close to Enterprise Rent-A-Car?
You can visit DanceRoom Chicago for dance lessons or enjoy a night out at the Red Night Club nearby.
Are there any nearby services that can help if I need vehicle maintenance or automotive services?
Nearby automotive services include The Autobarn City Volkswagen, Mike Anderson Chevy Chicago, and City Volkswagen of Chicago for used cars and repairs.