Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Loop location today.
Many customers praised the staff for being friendly, helpful, and professional, although some reported negative experiences with specific employees.
Vehicle Condition
Several reviews mentioned issues with vehicles, including unpleasant odors and mechanical problems, leading to dissatisfaction.
Efficiency
While some customers experienced long wait times, others highlighted quick service and efficient processes during check-in and check-out.
Reservation Issues
Multiple customers reported problems with reservations, including cancellations and unavailability of reserved vehicles.
Overall Experience
The overall sentiment was mixed, with many positive experiences but also significant complaints regarding service and vehicle quality.
SA
Samantha Alexander
Jan 2, 2026
5.0
I love this enterprise location. The staff is super helpful and fast. The cars are always clean.
LA
Laura A
Jan 2, 2026
5.0
Unfortunately, someone stole the catalytic converter off my vehicle so I needed another car to get around in until my car was repaired.
Charles was very helpful and professional. He took time to explain every document I was signing and even inspected the rental with me before I left the parking lot. If I ever need to rent a car again, I will definitely revisit the enterprise location in the south loop on Michigan Avenue.
AS
Anshuman Sarkar
Dec 27, 2025
1.0
Polite staff, but wouldn't recommend for any time sensitive needs, or a busy period like the holiday season. Cars not ready, available per booking.
EP
Eduardo Jesús Osorio Pérez
Dec 27, 2025
5.0
Was the best car rental experience, check-in was very quick and the car met expectations.
IW
Ian Wallace
Dec 22, 2025
5.0
Great experience this morning
The manager and his team were excellent despite being busy
Fast, efficient and friendly. Best rental experience in years