Enterprise Rent-A-Car

3.8
748 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

2640 S Michigan Ave, Chicago, IL
60616, United States
(312) 808-1228
https://www.enterprise.com/en/car-rental/locations/us/il/chicago-south-loop-1576.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Loop location today.

Location

Enterprise Rent-A-Car
2640 S Michigan Ave, Chicago, IL
60616, United States

Hours

Reviews

3.8
748 reviews
5 stars
435
4 stars
98
3 stars
25
2 stars
38
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, although some reported negative experiences with specific employees.

Vehicle Condition

Several reviews mentioned issues with vehicles, including unpleasant odors and mechanical problems, leading to dissatisfaction.

Efficiency

While some customers experienced long wait times, others highlighted quick service and efficient processes during check-in and check-out.

Reservation Issues

Multiple customers reported problems with reservations, including cancellations and unavailability of reserved vehicles.

Overall Experience

The overall sentiment was mixed, with many positive experiences but also significant complaints regarding service and vehicle quality.
  • SA
    Samantha Alexander
    Jan 2, 2026
    5.0
    I love this enterprise location. The staff is super helpful and fast. The cars are always clean.
  • LA
    Laura A
    Jan 2, 2026
    5.0
    Unfortunately, someone stole the catalytic converter off my vehicle so I needed another car to get around in until my car was repaired. Charles was very helpful and professional. He took time to explain every document I was signing and even inspected the rental with me before I left the parking lot. If I ever need to rent a car again, I will definitely revisit the enterprise location in the south loop on Michigan Avenue.
  • AS
    Anshuman Sarkar
    Dec 27, 2025
    1.0
    Polite staff, but wouldn't recommend for any time sensitive needs, or a busy period like the holiday season. Cars not ready, available per booking.
  • EP
    Eduardo Jesús Osorio Pérez
    Dec 27, 2025
    5.0
    Was the best car rental experience, check-in was very quick and the car met expectations.
  • IW
    Ian Wallace
    Dec 22, 2025
    5.0
    Great experience this morning The manager and his team were excellent despite being busy Fast, efficient and friendly. Best rental experience in years
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Chicago's South Loop?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.

Where is the Enterprise Rent-A-Car location in Chicago?

The Chicago South Loop Enterprise Rent-A-Car is located at 2640 S Michigan Ave, Chicago, IL 60616.