Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Loop location today.
Location
Hours
Reviews
3.8
738 reviews
5 stars
427
4 stars
98
3 stars
25
2 stars
38
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and poor handling of issues.
Efficiency
Many customers experienced long wait times for vehicle pickup, with some waiting over an hour despite having reservations.
Communication
Several reviews highlighted issues with communication, including unreturned calls and lack of updates regarding reservations and vehicle availability.
Vehicle Condition
Customers reported mixed experiences with vehicle conditions, including issues with cleanliness and maintenance, as well as receiving vehicles that did not match their reservations.
Reservation Issues
Numerous customers faced problems with their reservations being canceled or not honored, leading to frustration and inconvenience.
- HNHanane NekkazNov 16, 20251.0I went with my husband yesterday we waited so long to receive the key and they gave us a broken car that keeps making noise , I got pain in ears and headache also my husband could hardly drive it it kept shaking all time . They should have at least fix their cars not give their customers broken cars !
- JNJulita NelomsNov 7, 20255.0Love the pick up and drop off feature!
- ADAbby DudekNov 4, 20252.0In the last year I have rented vehicles from this location 4 different times. Of the 4 times, twice I've been given vehicles that smell of smoke. As far as I'm aware, all vehicles rented through enterprise are non-smoking. I am a non-smoker and have asthma so this is very irritating to my lungs and makes my asthma flare up. The first time that I was given a rental vehicle that smelled of smoke I ended up exchanging the vehicle at a separate location while I was traveling. This time I was not able to do that as I on'y rented the vehicle for a 36 hr period. I travel for work periodically and use rentals often, I will likely not be choosing this location again, nor enterprise.
- LCLavon CottrellOct 24, 20255.0Great customer service. The process was fast and efficient. Will definitely use Enterprise again.
- PBPooh BearOct 10, 20251.0Manager John C. was very rude today showed no customer service efforts. I only asked what was the $25 unknown charge after my rental was closed he showed no concerned and literally said it’s not enough money to worry about. I come so many times and been mistreated today was my last time.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Chicago's South Loop?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.
Where is the Enterprise Rent-A-Car location in Chicago?
The Chicago South Loop Enterprise Rent-A-Car is located at 2640 S Michigan Ave, Chicago, IL 60616.
What are the operating hours of Enterprise Rent-A-Car in South Loop Chicago?
They are open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 8:00 AM to 12:00 PM.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Chicago offer airport pick up services?
Yes, the location provides airport pick up services for customer convenience.
Is Enterprise Rent-A-Car in Chicago owned by a woman, and do they offer military discounts?
Yes, this Enterprise location is owned by a woman and offers discounts for active military members.
How can I make a reservation for a rental car at Enterprise in Chicago South Loop?
You can reserve your vehicle online through their official website or visit http://enterprise.com/reserve to book.
Which car dealerships are located near Enterprise Rent-A-Car in Chicago?
Nearby you can find Rogers Hyundai, The Portillo Auto Experience, Genesis of Downtown Chicago, Genesis of South Loop, and Napleton Downtown Hyundai.
Are there other automotive services near the Enterprise Rent-A-Car South Loop location?
Yes, nearby automotive services include Rogers Chevrolet, Chevrolet Service, and Rogers Buick GMC in Chicago.
What nearby places of interest might renters visit before or after picking up their vehicle at Enterprise?
Customers might visit Insight Hospital & Medical Center Chicago for health services or New Creation Church, both located close by.