Enterprise Rent-A-Car

4.0
367 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Archer Heights location today.

Location

Enterprise Rent-A-Car
4825 South Pulaski, Chicago, IL
60632, United States

Hours

Reviews

4.0
367 reviews
5 stars
228
4 stars
39
3 stars
24
2 stars
10
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness and helpfulness, with specific mentions of employees like Alex, Elena, and Stephanie providing excellent service.

Mixed Experiences

While some customers had great experiences, others reported issues with service quality, including rude staff and unprofessional behavior from management.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of cars and miscommunication regarding payment and documentation requirements.

Overall Satisfaction

Despite some negative feedback, a significant number of customers expressed satisfaction with their rental experience and indicated they would return.

Efficiency

Customers noted the quick and efficient service during the rental and return process, although some experienced longer wait times.
  • CC
    Cynthia Cade
    Nov 9, 2025
    1.0
    Did not appreciate rudeness of female employee. Compact cars do not have Sirius radio. However, it was confirmed during my reservation.
  • TR
    Tracy Rolland
    Nov 6, 2025
    5.0
    Ivan at the enterprise car rental company on Pulaski is a great guy to help you with any of your concerns
  • JG
    joe garcia
    Oct 27, 2025
    1.0
    Not satisfied with this place. Was charged for a full week and vehicle was returned before the week! The manager is not very helpful. I didn't receive a bill until asked customer service for one. But was definitely charged . Poor customer service!
  • LM
    Lalo Martinez
    Oct 23, 2025
    5.0
    Enterprise is my number one place I will always return to rent a car from Great experience great service great employees
  • SG
    Safarkhon Ghafurov
    Oct 15, 2025
    5.0
    I am very grateful to Ivan and Elena from Enterprise Rent-a-Car. I didn’t have a reservation, but I urgently needed a car. They were very friendly and provided excellent service. Great job — and even more than that. If anyone needs to rent a car, this is the place. I highly recommend it!

Frequently Asked Questions About Enterprise Rent-A-Car

What is Enterprise Rent-A-Car and what services do they offer?

Enterprise Rent-A-Car in Chicago, IL offers a wide range of vehicles for rent including cars, vans, and luxury cars, with flexible rental options and airport pick-up service.

Where is the Enterprise Rent-A-Car location in Chicago?

Enterprise Rent-A-Car is located at 4825 South Pulaski, Chicago, IL 60632.