Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Chicago, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Chicago Uptown location today.
Location
Hours
Reviews
4.3
450 reviews
5 stars
328
4 stars
47
3 stars
18
2 stars
8
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported a mix of excellent and poor customer service experiences, with some praising staff for being helpful and friendly, while others expressed frustration with rudeness and lack of transparency.
Efficiency
Many reviews highlighted the quick and efficient rental process, with several customers noting fast pick-up and drop-off times.
Communication Issues
Several customers experienced difficulties with communication, including long hold times when calling and issues with reservations not being honored.
Cleanliness and Vehicle Condition
While many customers appreciated the cleanliness and condition of the vehicles, there were complaints about receiving cars that were not properly cleaned or had pre-existing damage.
Staff Attitude
The attitude of the staff received mixed reviews, with some customers praising their friendliness and professionalism, while others reported negative interactions.
- CKCandace Kuhn2 days ago5.0I've rented from here several times this past year and Natalie has been amazing!!! Super friendly and on top of it. She seems very organized and has great attention to the customer's needs. The positive renting experience is a top reason I've used Enterprise instead of Zip Car for most of my car needs this year.
- LSLaura Sunderlin4 days ago5.0Very gracious, helpful, friendly and professional people at this Sheridan Road location. Made renting a car a very easy process. Car was ready on time and was clean and drove well. Would definitely rent from this location again.
- EDErin D5 days ago5.0This location was so nice. Porsche and Jared were so responsive and nice.
- SDSarolta G. DeFaltayNov 6, 20255.0Friendly and courteous staff, convenient pickup and fast service
- PIPeter IngallineraOct 16, 20251.0I have been overcharged by $25.00 on a $1.50 Toll on my rental and have been on hold for over 1.5hrs to speak with claims support to get this resolved. I called into the Sheridan Road that I had rented my car from and Manager Natalie was very rude and couldn't care less about how poorly staffed the home office clearly is... Enterprise is running a Toll Scam so I advise all to stay away!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Chicago Uptown offer?
Enterprise offers a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.
Where is Enterprise Rent-A-Car located in Chicago?
It is located at 5313 N Sheridan Rd, Chicago, IL 60640.
What are the rental hours for Enterprise Rent-A-Car in Chicago Uptown?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 8:00 AM to 1:00 PM.
Can I book a rental car online for Enterprise's Chicago Uptown location?
Yes, you can reserve your rental car online through their website or reservation URL provided.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Chicago Uptown offer any discounts?
Yes, they have discounts for active military members.
What languages are spoken at Enterprise Rent-A-Car in Chicago Uptown?
English is spoken at this location.
What nearby healthcare services are close to Enterprise Rent-A-Car?
Nearby healthcare services include Jennifer Scherbauer DC ND LAc chiropractor, Active Health Centers Ltd hospital and physical therapy, and The Delicate Art of Dentistry.
Are there places to eat near Enterprise Rent-A-Car at Chicago Uptown?
Yes, nearby dining options include WOW Pizzeria, known for pizza and fast food, and Tedino's, offering pizza, American, and Italian cuisine.
How can nearby public transportation or local attractions help me when visiting Enterprise Rent-A-Car?
While specific transit stations are not listed, nearby attractions like Empirical Brewery and local salons such as Crystal's Beauty Salon & Spa provide convenient things to do before or after your rental visit.