Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Chicago #2670 in Chicago, IL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Chicago, IL or call us at (773) 205-7364.
Feedback on customer service is mixed; while some employees like Jesus, Alejandro, and Isaiah received praise for their helpfulness, others, particularly Daniela and some managers, were criticized for being unhelpful or rude.
Staff Knowledge
Several reviews highlighted the knowledge and professionalism of staff members, particularly in assisting customers with car issues and providing accurate information.
Store Operations
Customers noted issues with staffing levels and service speed, particularly during busy times, leading to longer wait times and some frustration.
Product Availability
There were complaints about the availability of specific parts and products, with some customers experiencing difficulty finding what they needed.
Overall Experience
While many customers reported positive experiences and expressed a willingness to return, there were significant concerns about inconsistent service quality and staff attitudes.
AV
Adriana Valdez
Dec 23, 2025
1.0
Daniela was very unhelpful. Didn’t help customers and had one employee running around the entire store checking out customers, getting parts and changing batteries. She wasn’t even helping English speaking customers (language barrier for some customers which is why other employee was helping them) who just needed to buy parts and went out back and was on her cellphone. She was rushing the one employee who was doing everything and told him to hurry because she wanted to close the store. It was 8pm when she said this. Took me over an hour to get my battery changed because they had one person doing everything. I got there at 7pm. Jesus was amazing polite and very helpful. Please give this employee a raise as he’s doing the job of 3 people. Other autozones have had excellent service. I was shocked at the service at this location. Please get Jesus some help as he’s being taken advantage of by his manager.
LL
Luis
Dec 23, 2025
1.0
I came to this location 12/23 in the afternoon and the lady that works here was not very helpful at all and was very rude as well
VB
voe breed
Nov 5, 2025
1.0
Customer service is terrible came in for a diagnostic and I was told to do it myself after explaining I don't how never have I ever been to a auto zone and was told to do it myself completely unexceptable I wish I can give them a negative 5 star 😤
CM
Claire M
Oct 22, 2025
5.0
I came in to find a battery today and the team did a great job helping me find one and a jump starter. Rigo got it changed out for me quickly and professionally. Thanks team!
ME
Mayra Espana
Oct 9, 2025
5.0
I came to autozone to buy a lightbulb for my car and Alejandro was very nice and helpful he changed the light bulb on my car. Highly appreciate it Alejandro!!!