AutoZone Auto Parts

4.0
502 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Chicago #2544 in Chicago, IL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Chicago, IL or call us at (773) 836-9655.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
5601 W Diversey Ave, Chicago, IL
60639, United States

Hours

Reviews

4.0
502 reviews
5 stars
299
4 stars
70
3 stars
43
2 stars
17
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting managers like Tony, Nate, and Lola.

Product Availability

Customers frequently noted that the store had a good selection of auto parts in stock, which contributed to their positive experiences.

Staff Training Issues

Some reviews indicated a lack of proper training among certain employees, leading to inconsistent service and customer frustration.

Efficiency

Several customers appreciated the quick service and efficiency in handling their requests, especially during busy times.

Mixed Experiences

While many reviews were positive, there were also complaints about rude staff and poor service, indicating a need for improvement in customer interactions.
  • CC
    chelinobr
    Nov 14, 2025
    5.0
    Un review desde california. El manager muy buena persona ayudando a todos y de buen modo atendiendo las preguntas de los empleados no solo de los clientes
  • MS
    Marisol santana
    Nov 14, 2025
    1.0
    It’s 8:05 and auto zone is still closed. There website says it opens at 7:30am they should fix that if they don’t open at 7:30 am
  • AV
    Angel Valtierra
    Nov 12, 2025
    5.0
    Big thanks to mr Nate for his help 😊
  • KC
    Katherine Bissell Cordova
    Nov 10, 2025
    5.0
    This AutoZone is the best. Tony, the manager, always goes above and beyond. He has helped to replace a headlight and a blinker. Other auto parts stores do not offer this kind of service.
  • MM
    missctolbertvoh
    Oct 20, 2025
    5.0
    I had such a great experience with the entire team at AutoZone!!! The automatic lock for the hood of my car is broken so I have to open it manually. I needed my battery replaced. Unfortunately, it was extremely difficult to open the hood, thankfully, the guys at AutoZone went out of their way, doing everything they could to get it open. After exhausting everything they could, there were no other visible means they could use to get the hood open. Antoni, the manager, referred me to a mechanic he knows. I came back the next day and met the guy. He got my hood open and fixed my latch. Antoni replaced my old battery with the new one. I want to give a big shout out to him for being a very professional, helpful, knowledgeable and courteous manager. He did all he could and beyond to make sure my vehicle got what it needed. Furthermore, his staff are also hard workers. Izaac and Justin were patient and did all they could to assist with helping so my car situation was handled. I spoke with Thaily after everything was over and she listened to me explain what was going on. I requested that she give me all of the names of the guys that helped me. I'm grateful!! Nobody has to be nice to you but when they are it should be recognized. Keep up the great work!! This store deserves 5 stars and I highly recommend it. You won't regret doing business here!

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours of AutoZone Auto Parts in Chicago?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery options?

Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services.