AutoZone Auto Parts

4.4
841 reviews
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Business Details

2255 S Western Ave, Chicago, IL
60608, United States
(773) 650-1950
https://www.autozone.com/locations/il/chicago/2255-s-western-ave.html
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About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Chicago #5246 in Chicago, IL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Chicago, IL or call us at (773) 650-1950.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
2255 S Western Ave, Chicago, IL
60608, United States

Hours

Reviews

4.4
841 reviews
5 stars
583
4 stars
119
3 stars
59
2 stars
24
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting individuals like Ruben, Joel, and Alex for their helpfulness and professionalism.

Efficiency

Customers frequently noted the quick service provided, especially for battery installations and other urgent needs.

Knowledgeable Staff

Reviewers appreciated the staff's knowledge and ability to assist with various automotive issues, providing clear explanations and recommendations.

Mixed Experiences

While most feedback was positive, some customers reported negative experiences with specific employees, indicating inconsistency in service quality.
  • DD
    devin
    3 days ago
    5.0
    Yes Ruben has great customer service very friendly and helpful. I’m definitely giving him 5 stars and he should be promoted because the manager acted like a child and didn’t want to satisfy me the customer. Ruben stepped in and did exactly what I needed
  • MV
    M V
    Jan 5, 2026
    5.0
    ALEX, was the guy who helped and put me in the best situation by checking to see if I had a warranty on my battery... Guess what free battery ... Shout out to Alex
  • EM
    Eric Mancines
    Jan 4, 2026
    5.0
    This AutoZone is very helpful. This guy named Ruben Z helped us out with everything we needed and was super friendly and knowledgeable definitely coming back whenever I need help
  • TJ
    Tiarra Jehan
    Dec 28, 2025
    5.0
    Ruben Z was very helpful he definitely should get promoted his service was amazing he helped us so much he represents the company in a positive way
  • JC
    J C
    Dec 10, 2025
    1.0
    Went in for a simple set of low beam bulbs, as one of mine just went out while driving. Located them, double checked with the associate if they were correct number. Mentioned I had no tools, just got out of work, and was just about to ask for help when he shut me down and said that he could not help me. 2 minutes prior, another associate had just went out to help someone. All I was going to ask for were some gloves, but he just assumed I wanted him to do it for me. Walked out, pulled the bulb, came back in to verify it was the same. Another associate saw me and tried to ring me up, and the original associate ran up and said oh yea, I can help you outside. He had a some mayo and crumbs on his mouth. Clearly he had other priorities, but tried to save face by offering me free bulb grease. So instead of buying the pair, I only bought the single bulb. He seemed surprised by this, and again tried to save face. I only bought what I needed, and will get the other bulb at another store. Better service = more sales. And if you need to eat, just say that. Don't hide behind a store policy. Be honest.
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Frequently Asked Questions About AutoZone Auto Parts

What are the regular opening hours for AutoZone Auto Parts in Chicago?

AutoZone Auto Parts Chicago is open from 7:30 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 9:00 PM on Sundays.

Can I pick up my order in store from AutoZone at 2255 S Western Ave?

Yes, AutoZone offers in-store pickup for your convenience.