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Many customers praised the staff for being friendly, helpful, and going above and beyond to assist, particularly highlighting individuals like Mickey and Mikyl.
Reservation Issues
Several reviews mentioned problems with reservations, including cars not being available at the time of pickup and issues with the reservation system.
Location Challenges
Customers reported difficulties finding the rental location and navigating the parking garage, indicating a need for better signage and clearer directions.
Vehicle Quality
The condition of the rental cars was generally well-received, with many noting that the vehicles were clean and well-maintained.
Mixed Experiences
While many had positive experiences, there were notable complaints regarding rude staff and discriminatory practices, leading to a mixed overall perception.
AG
Aaron Girard
2 days ago
5.0
Best rental car company out there by a mile, every time. Thomas and his staff at this location are excellent. Highly recommend.
CM
Colin Martin
Dec 9, 2025
5.0
I’m gonna go as far as saying, the BEST service I’ve ever received from a car hire. Sure the guy was mickey? Another guy there also, both outstanding… Hope to see you again…
AA
Aqsa Adnan
Dec 6, 2025
5.0
Mikayul was extremely helpful and Alamo worked with us during a winter Chicago snow storm.
CR
Carolyn Ramsey
Nov 30, 2025
5.0
Went in at 7am today to get a car and Mickey and Justin were Amazing. Very helpful, professional and friendly! Took what has been a few very stressful travel days and made it much better! Highly recommend them.
LR
Lauren Reed
Nov 24, 2025
5.0
I had an incredible experience thanks to Mickey at the Alamo location in the Chicago Loop. After Budget rented me a car outside of their operating hours, leaving me stranded with no way to pick it up. Mickey stepped in, even though it wasn’t his company’s issue. He went completely above and beyond to help me secure a rental car and get home safely.
He was kind, patient, professional, and genuinely cared about making sure I was taken care of. It’s rare to meet someone who not only does their job well but embodies everything you’d hope for in an employee.
Because of Mickey, I’ll only be renting with Alamo from now on. They are incredibly lucky to have him!