AutoZone Auto Parts

Reviews

• AS

  Alexia Shankel

  Nov 16, 2025
  5.0
  I had came in today and had an amazing experience with a young man named Alejandro was an amazing help with my battery and suggesting some good offers and deals differently coming back thank you
• SS

  Steve

  Oct 23, 2025
  1.0
  Went in to have battery checked, Omar an AZ employee said that my battery was bad, unknown to AZ was it was a brand new battery ( purchased from dealer 2 hrs earlier ,along with the installation of a new starter and alternator) . Was told by a few friends and a relative that they too were sold a battery after being told that their battery was bad, only to find out later that the alternator was bad. And since they take your old battery ( with the fee b.s. policy on batteries) there is no way to prove that the old one was good, since they " recycle" them.... I'm curious, of all the customers that have had their batteries checked how many are deemed good? These practices should be investgated by not only a consumer agency, BBB, but the news media and as a producer of a news outlet, I'll be sure to take the point on this one. Class action lawsuit and investigation on not only this practice ,but the policy on the fees and recycling of the " old/bad" batteries is needed. How many people bought batteries after being told that they had a "bad" battery? Time for legal action!? A class action lawsuit? Btw...Omar very rude, arrogant and dismissive, not a good look Autzone! I told him I'd call HQ, and he snidely replied " what am i going to tell them", go ahead and lol good luck"! My reply, none of his business, but be assured calls will be made! Shameful! Btw...after leaving AZ went directly across the street to Advance Auto checked out battery, alternator and starter and was told everything was beautiful all was working perfectly! Hmmmm....something is very fishy! I've contacted corporate by email and the CEO, as of yet, no response, and I'm sure that the owner of this location will reply with the same boilerplate reply as with all other negative reviews, yes i've read all of the half-hearted replies all boilerplate and generic.
• VG

  Vito Geo

  Oct 4, 2025
  5.0
  My grandpa had great experience at AutoZone in Chicago ridge. He stopped in to get his check engine light scanned, and after getting the diagnostic report, his car suddenly wouldn’t start or crank. One of the employees tried to help for a while but couldn’t figure it out, so my grandpa called a tow truck company. While he was on the phone, Mustafa came outside, took a look under the hood, and within a few minutes used a screwdriver to get the car running again. My grandpa was really thankful. Mustafa didn’t have to do that, and it saved him from paying for a tow. Great customer service and a very knowledgeable employee.
• RG

  robert grady-redeaux

  Sep 2, 2025
  5.0
  Very helpful and professional
• KH

  K haggs

  Aug 28, 2025
  5.0
  My grandfather is a 98 year old war veteran who is stubborn and doesn't like to ask for help or bother anyone. He came in for a light bulb but couldn't seem to find the correct one. A man named Charles is who he's been non stop telling us about . Im writing this review to recognize the kind hearted man who took time, patience and kindness from his heart and completely showed true professionalism to my grandfather . He found the light bulb instantly , making it the smoothest and most convenient for him. My family and I are so grateful to know our local autozone has such a helpful kind and compassionate man like Charles, who is there to help the elderly as well as let my grandfather talk his head off with old stories lol. I will be stopping in to thank Charles personally , autozone has an amazing and kind hearted employee that should be valued the same way he does to his community. Thanks again Charles and autozone!

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