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Auto Repair, Brake Service, Mufflers, Exhaust, Oil Changes, Discount Tires, New Tires, Scheduled Maintenance, Inspections
Brand Certified

Car-X Tire & Auto

4.4
(544 reviews)

About

Auto Repair ShopAuto MaintenanceTire ShopBrake ShopOil Change Service StationCar Battery StoreAuto Air Conditioning ServiceSmall Engine Repair ServiceCar-X
Car-X Tire & Auto in Charleston, IL is your one stop for oil changes, brakes, tires and all your auto repair needs. Why Car-X Tire & Auto? Fast You need your car, and your car needs us. We will service or repair your vehicle as quickly and affordably as possible. Every time. Affordable We’ll never try to sell you something you don’t need, and we’ll always give you the best service for the best price. Reliable Locally owned and operated, Car-X Tire and Auto is just around the corner. For service you can trust—from parts and labor to quality assurance, your car is in good hands. And so are you. We guarantee it. With more than 140 locations across the U.S., Car-X is known for one thing—quality automotive service. Our Story... Founded in 1971 by a group of experienced muffler shop owners, Car-X began as an exhaust specialist. Today, the company has grown to become one of the nation’s leading automotive service experts, providing just about any automotive repair you can imagine. Locally owned and operated for over 50 years, Car-X has a reputation of providing exceptional service, and we continue to strive to exceed the expectations of every customer who walks through our doors.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • RestroomAvailable

Location

Car-X Tire & Auto
515 Lincoln Ave, Charleston, IL
61920, United States

Hours

Reviews

4.4
544 reviews
5 stars
417
4 stars
50
3 stars
16
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and unprofessionalism.

Service Quality

Several customers expressed dissatisfaction with the quality of repairs, citing issues such as unresolved problems after service and poor communication regarding vehicle issues.

Timeliness

Customers noted both quick service for routine tasks like oil changes and long wait times or scheduling issues, indicating inconsistency in service speed.

Management Issues

There are complaints about management, including disorganization and lack of accountability for service failures, which has led to negative customer experiences.

Safety Concerns

Multiple reviews raised serious safety concerns regarding improper repairs that could lead to dangerous situations, highlighting a need for improved quality control.
  • MC
    MX C
    Jan 14, 2026
    5.0
    I had a tire problem. Made an appointment and got in the same day. The technician got me in quickly, explained the problem, and fixed it fast. He was polite and didn't try to up-charge me for anything extra. I didn't get the name of the tech, but he easily earned 5 stars.
  • MD
    Mukuka D
    Jan 6, 2026
    5.0
    Great customer service
  • HB
    Hulia Butkovich
    Dec 6, 2025
    1.0
    Went here for an oil change And somehow, my driving shaft was thrown off balance in the process. Had to take it back three times before they would tell me what was wrong And the first two times they were literally laughing at me, telling me nothing was wrong. I had to a File a complaint before they would take me seriously. Ended up costing me $3000, on top of that they did not return my lug nut key leaving me absolutely screwed When I got a flat.
  • RJ
    Russ Jones
    Nov 26, 2025
    5.0
    Excellent emergency service was outstanding
  • HS
    Hali Simard
    Nov 17, 2025
    1.0
    Incredibly rude. I’ve had some stuff that HAD to be done in their shop to save me driving an hour or 2, but when I call they’re mean and unhelpful. I will never go to them again and I will tell everyone I know to avoid them. 0/10 customer service. Been years since I’ve had real service from them (because they don’t answer or push me away over the phone) so I can’t grade their worth on that.

Frequently Asked Questions About Car-X Tire & Auto

Can I schedule an appointment online at Car-X?

You can schedule an appointment at Car-X by visiting: https://www.carx.com/request-an-appointment/ .

Are there any coupons available for Car-X services?

Car-X coupons are available at https://www.carx.com/coupons/ by location.

Brand Certified Facts from Car-X Tire & Auto

Car-X Tire & Auto partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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