Business Details
About
Auto Repair ShopAuto MaintenanceTire ShopBrake ShopOil Change Service StationCar Battery StoreAuto Air Conditioning ServiceSmall Engine Repair Service
Car-X Tire & Auto in Charleston, IL is your one stop for oil changes, brakes, tires and all your auto repair needs.
Why Car-X Tire & Auto?
Fast
You need your car, and your car needs us. We will service or repair your vehicle as quickly and affordably as possible. Every time.
Affordable
We’ll never try to sell you something you don’t need, and we’ll always give you the best service for the best price.
Reliable
Locally owned and operated, Car-X Tire and Auto is just around the corner. For service you can trust—from parts and labor to quality assurance, your car is in good hands. And so are you. We guarantee it.
With more than 140 locations across the U.S., Car-X is known for one thing—quality automotive service.
Our Story...
Founded in 1971 by a group of experienced muffler shop owners, Car-X began as an exhaust specialist. Today, the company has grown to become one of the nation’s leading automotive service experts, providing just about any automotive repair you can imagine.
Locally owned and operated for over 50 years, Car-X has a reputation of providing exceptional service, and we continue to strive to exceed the expectations of every customer who walks through our doors.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- RestroomAvailable
Location
Hours
Reviews
4.4
389 reviews
5 stars
300
4 stars
29
3 stars
11
2 stars5
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised staff for being friendly and helpful, others reported rude behavior and unprofessionalism.
Service Quality
Numerous reviews indicate dissatisfaction with the quality of repairs, including unresolved issues after service and concerns about safety.
Management Issues
Several customers expressed concerns about management, citing poor organization and lack of accountability for mistakes.
Timeliness
Customers reported long wait times and issues with appointments not being honored, leading to frustration.
Positive Experiences
Despite negative feedback, some customers highlighted positive experiences with specific staff members who provided excellent service.
- HSHali Simard6 days ago1.0Incredibly rude. I’ve had some stuff that HAD to be done in their shop to save me driving an hour or 2, but when I call they’re mean and unhelpful. I will never go to them again and I will tell everyone I know to avoid them. 0/10 customer service. Been years since I’ve had real service from them (because they don’t answer or push me away over the phone) so I can’t grade their worth on that.
- WWWilli WallNov 1, 20251.0absolutely do not recommend! Called CarX tire and they said they had our tire in stock and could change it for us that evening. We arrived 2 hours before closing and no one was there. next morning I was told they didn't have the tire. spent unnecessary money getting my car towed there and received terrible service. The manager couldn't have cared less about our problem, they need a new manager and get their service together
- DSDusty SoupOct 1, 20255.0Good luck! Under new management, and honestly rocking it! Turning the store around for sure. I love seeing the effort!
- KRkwanza ragsterSep 28, 20251.0Took my car for an oil leak. They said they changed a gasket and changed the oil and found that my car was still leaking oil. Went ck to see if they would see where the car was still leaking. Mind you I paid $600 for the repair. I was told the mechanic that fixed it was not there anymore and there was nothing they could do. Hence I’m out of $600 and my car still leaks oil. Horrible service.
- JPJosh PaulAug 10, 20255.0My wife scheduled an appointment for our vehicle to get looked at, when we dropped it off Chad informed us that it would be a little bit before he got to a chance to look at it. About an hour and a half later Chad called to inform us about the condition of our vehicle. After mentioning not only the rear brakes but also the front were needing replaced, we informed him that we just had brakes done at a carx in champaign. About 20 minutes later, he called us back and told us that the front brakes were under warranty and we would just be responsible for the rear brakes. He also told us about some other concerns with the vehicle. We approved the brake work and about 2 hours later Chad was calling to let us know the vehicle was ready. Ive dealt with alot of dealerships and out auto shops in the last 20 years, and by far Chad was the most professional service manager that I have dealt with. Will be scheduling an appointment for both of daughters cars to be looked at.
Frequently Asked Questions About Car-X Tire & Auto
Can I schedule an appointment online at Car-X?
You can schedule an appointment at Car-X by visiting: https://www.carx.com/request-an-appointment/ .
Are there any coupons available for Car-X services?
Car-X coupons are available at https://www.carx.com/coupons/ by location.
Is financing available at Car-X?
Financing options for Car-X can be found at https://www.carx.com/auto-repair-financing .
How much is an Oil Change at Car-X?
Oil change pricing depends on the make/model of your vehicle, the type of oil used and local area in which the service is being provided. Contact your local Car-X to get pricing for your vehicle at https://www.carx.com/location_search/ .
Can I shop for tires online at Car-X?
You can search online for Tires at Car-X by vehicle, brand or size at https://www.carx.com/tires/ .
How much do Brakes cost at Car-X?
Your price will depend on the repair &/or replacements required for your vehicle and location. Contact your local Car-X for a free Brake Inspection at https://www.carx.com/location_search/ .
Does Car-X have franchise opportunities available?
Yes! Car-X has the best franchise fee structure in the Auto Repair Industry. Car-X franchisees get access to 50 years of industry expertise, powerful brand recognition, continual training and support. Learn more at https://carxfranchise.com/
Can I schedule an appointment online at Car-X Tire & Auto in Charleston, IL?
Yes, you can schedule an appointment online by visiting https://www.carx.com/request-an-appointment/.
Are there any coupons available for services at Car-X Tire & Auto?
Yes, Car-X offers coupons that can be found at https://www.carx.com/coupons/ by location.
Does Car-X Tire & Auto offer financing options for repairs?
Financing options are available and can be found at https://www.carx.com/auto-repair-financing.
What are the operating hours of Car-X Tire & Auto in Charleston, IL?
Car-X is open Monday to Friday from 7:30 AM to 7:00 PM, and Saturday from 7:30 AM to 6:00 PM. It is closed on Sundays and major holidays like Thanksgiving and Christmas.
What payment methods does Car-X Tire & Auto accept?
They accept Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments. Cash-only payments are not required.
What brands of tires are available at Car-X Tire & Auto?
Car-X offers a variety of tire brands including Michelin, Goodyear, Bridgestone, BF Goodrich, Firestone, Continental, Cooper, and more.
Is Car-X Tire & Auto wheelchair accessible?
Yes, Car-X has wheelchair accessible entrances, parking, and restrooms for customer convenience.
Are there any popular restaurants near Car-X Tire & Auto where I can eat before or after my service?
Yes, nearby dining options include Ikes Bar, Siam Thai for Thai cuisine, The Penalty Box, and Boxa Grinders Pizza Wings, all within close proximity to Car-X.
What educational institutions are near Car-X Tire & Auto that customers might visit?
Customers can explore Eastern Illinois University and its campus buildings such as EIU World Languages & Cultures, Old Main, and EIU Political Science nearby.
Is there a bank nearby Car-X Tire & Auto where I can access financial services?
Yes, First Financial Bank is located nearby for any banking or financial service needs when visiting Car-X.