Car-X Tire & Auto

Reviews

• CH

  Crystal Hardwick

  Nov 2, 2025
  2.0
  Scheduled a full service oil change, inspection, and tire rotation. This offer was advertised for $34.99. Upon arriving I was told the service was $129.00. I advised the employee that it was advertised for $34.99 and there was also a sign at the counter stating $20.00. The employee offer me a $27.99 coupon he pull out from under the counter. I went ahead and had the service completed. Within 24 hours of this appointment. My low tire pressure light is on and low windshield fluid. For $100.00 it is absurd that my tire pressure was not checked when the tire rotation was completed. Then that no fluids were checked or top off witht the oil change and inspection. This was my first time going to Car X and I can so that I will not be back. Over charged in comparison to promotional advertising and services not completed that should be included in the services paid for.
• JP

  Jay Patel

  Sep 20, 2025
  1.0
  There is no experience staff,thay just know how to make money I went over there for check engine light,thay did diagnosing and told me we have to change couple sensors and one part and thay charge me 1200$ and thay go for fix that and after that Manager say everything is fine now your car is good to go. I just drive couple miles and engine light showing right back ,I just go back and tell them all ,he check again and say there is different problems coming you have to pay 600$ more to fix that , I just call costumer care and everything but everyone says same thing if you want to fix that you have to pay . Thay just make the problem and take money to fix that ,so think is if you have extra money and you want to spend that than go there .
• JE

  Juwan E

  Sep 9, 2025
  1.0
  Came here on Labor Day because car was having acceleration issues. I was given a list of many things I should get fixed and asked them what were main things I should get fixed at this exact moment in my price range that would help acceleration. They said gasket leak, fuel intake cleaning and rotation. I left the store with my car driving worse than it was driving before bringing it. I hear squealing randomly when driving mainly backing up. I’ve been to many shops in town over the summer and paid a lot of money on expensive repairs and I can honestly say after coming to this shop, my car is driving the worst. I came back to the store to see what was the issues and I drove it around with a guy at the front desk who pointed out my engine housing box being loose but this was a part that’s been loose for months. Although it needs fixed I definitely don’t think that’s the culprit of the issue and would’ve loved for someone who worked in the back specifically the guy who worked on my car to take the drive with me. The mechanics also didn’t mention this when they did my services, it’s no where near on my “what we recommend” sheet so how could the front desk guy be so confident that that’s the issue when it’s right in front of the mechanics face and they never mentioned it? When doing my rotation, they did not offer balancing service. They didn’t even mention that their balance system was down, I had to come back days later because I felt my car driving weird and then the guy who wasn’t there when they did the service informed me their balance system was down. I don’t know what the guy did to my car but it’s driving really bad now since leaving this shop. I’m starting to think it’s the fuel intake cleaning I got and it messed something up. This was a costly service so I wonder if that’s why it was recommended. I wonder if the issue was something as simple as tires but they forced me to paying for more services that clearly didn’t help my issue. I took my car to other shops but they said I should come back here to see where they went wrong. When I go to mechanics I go with the hopes that they know what they’re doing. I can play the “guess my problem” game at home. There’s no way I just paid $400+ just for my car to drive worse. I feel like I got scammed every time I drive my car now. I remember the mechanic did not pay attention and left his scanner in my car still hooked up. I could’ve drove off with it and had a free scanner. What else he didn’t pay attention to? There was definitely some hints that this location might not be an honest one and I can definitely say more like another review mentioned $130 fee just to read her codes? They attempted to charge me around that if a mechanic actually drove the car to see what the issue really was, I declined. The second time I came back, the front desk guy drove around with me and for free. When I took it to another shop who told me to take it back for balancing because they were suppose to mention it, that guy even offered to give me Car-X corporate information. It’s obvious they’re not as accurate as they should be and they’re just throwing around services and that cost and you’re pulling from a hat and picking what to get fixed at this point even if it’s not directed to the issue you’re even at the shop for. I feel this could’ve went way better. I honestly would like a refund, I don’t know if I even feel comfortable with this location working on my car further. Update: I’ve called for help and no help. The lady acted weird and did not want to give me a number to the higher ups. She just kept giving me the number of the store which I already called and was redirected to her. I’m over here at another car shop and my car speedometer isn’t reaching over 45. Update 11/1: I was not issued a refund or helped in any way and will be reporting this store as a scam with BB. I remember the front desk guy insinuated I should do the jobs myself because they’re a scam after I came back with my issues. Shut this place down.
• AA

  AB Ab

  Sep 8, 2025
  5.0
  Changed tire and rim here, very nice mechanics. Will be back soon for other works.
• LB

  Laquisha Burries

  Aug 12, 2025
  1.0
  I came here to get my brakes readers and calibers repaired they were doing a deal for $800 i got it financed through the program they have . The day i drove it off the lot i heard something fall underneath turns out the mechanic whom they say no longer with them didn’t secure my caliber. The same week i tried to drive it couldn’t it was making loud noises. Come time find out my entire caliber was hanging off my tire and brake pads brand new was missing. I called and they said they didn’t have anyone contracted to tow it but would reimburse me. It’s been a month they said they fixed it again tried to stop brakes went all the way to the floor barely could stop and when i did it was rolling. They made excuses the man said he old give me a full refund and reimbursement for the tow . He was out for a supposed tooth surgery for two weeks so i decided to drive by now it’s Aug 12 over a month later my daughter had heart surgery in peoria couldn’t make it to her follow up had to call uber to emergency rooms etc all because of them and the flex people taking their payments off for a car i can’t drive. He comes back i come in I asked the other mechanics did yall tell him I’ve been calling etc they said yea hw acts like no one told him anything Isreal is his name he’s a sweet individual but terrible customer service as far as fixing and being concerned when they have wronged me. I actually want to take the to court . I do not recommend anything but oil change from these people they will screw big time Me and my children could have gotten into serous accidents had i taken it on the highway like planned but I didn’t feel safe and chose not to for good reason.

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