Car-X Tire & Auto

Reviews

• MH

  Michael Horwitz

  Nov 12, 2025
  5.0
  Great service! Friendly and highly knowledgeable staff
• CL

  Carter Lowe

  Nov 6, 2025
  5.0
  Staff are always friendly, and service is quick and efficient! My go-to for vehicle maintenance.
• TO

  Tom Obadare

  Oct 5, 2025
  5.0
  Ridiculously expensive. Go to Walmart instead if it’s not an emergency.
• KK

  Kristen Kelley

  Sep 20, 2025
  5.0
  Not only did Curtis get me in just before he closed, he was so professional, kind, and way awesome. I highly recommend this business and hope this company knows they have the best management 👏🏽👏🏽👏🏽♥️🙌🏽🙌🏽🙌🏽Thanks so much!!! ~ Kristen
• OC

  Olivia Catherine

  Sep 3, 2025
  1.0
  If you are looking for a tire shop, these guys are OK. But ABSOLUTELY BEWARE of them as a "repair" shop :( (For those looking for one, we highly recommend Beaumont Tire and Auto, which we have since discovered). My CarX Saga: We drove my car in after some warning lights went on. They called us and said it would be a $1k repair and about 1 day. TWO MONTHS LATER (I kid you not), they gave up and didn't even call us. We had to pay (out of pocket) to get the car towed to a dealership. (We also did pay CarX for what they did). I deeply wish that at any point they would have told us it was beyond them. Instead, they kept promising they could fix it if they just tried X or Y part (until they gave up). They didn't apologize or offer to have it towed themselves (it was running when we brought it in, but not after they worked on it it). So we have it brought to the dealership. THEN, the dealership tells us that they found damage from some parts being taken out and re-installed wrong!!! To the tune of $1200 more BEYOND the actual repairs that needed done. Now, to be most fair, I can't *prove* CarX did the damage. So, reader, I will let you have the evidence as I have it: 1. The dealership (who has so far proved reliable to me) said they know how it happened and what part was installed incorrectly. 2. The CarX mechanic admitted to working on that part. 3. No one else had ever worked on that part in my car. We called CarX about it to ask them to make it right about the damage. We really wanted to avoid having them have to work on it, so I asked if there was any way to have it repaired elsewhere. Their mechanic initially said he could file liability so we could, but then took multiple reminders to do anything, and finally came back and decided to be defensive and not cooperative. (They also never offered to refund us what we paid them, though that would still have been less than the damage cost). At this point it had been so many months and we just really needed the car, so we took the hit and paid the additional $1.2k out of pocket to have it fixed at the dealership. Note: the dealership also said that the wiring CarX did was cheap/not sturdy at all, and that they used aftermarket parts (without asking us). Now, again, dealerships can be pretentious, so believe who you will. But I am tempted to believe the dealership here... HERE'S THE THING THOUGH: I have insurance! CarX could have said at the outset, "this repair seems beyond our scope." And that would have been totally great! Amazing even! Instead, I paid $2.5k, 5 months of my life, and CONSTANT stress/chagrin for what should have just been days and a 1k deductible at the dealership. I would just have really (really) appreciated the honesty at the beginning. We missed out on so much this summer because of not having my car, and I will obviously never make the mistake of trusting them again, but I can't get those months of my life back. tl;dr: CarX is a fine tire place. They might be able to repair some cars. But they also held my car hostage for months, cost me huge amounts of money, were not at all honest about the time estimate of a repair, and did not show a single bit of remorse about any of it. They sound nice when you talk to them, but ultimately they didn't show me respect as a customer in any of the ways that mattered.

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