Need a rental car in Carol Stream, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Carol Stream location today.
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Zach, Rich, and Daniel for their exceptional service.
Cleanliness
While some customers reported clean vehicles, others noted issues with cleanliness, such as dirty interiors and windows, indicating inconsistency in vehicle preparation.
Reservation Issues
Several reviews highlighted problems with vehicle availability and communication regarding reservations, leading to frustration among customers.
Overall Experience
The overall sentiment was mixed, with many customers expressing satisfaction with their rental experience, while others reported significant issues that detracted from their experience.
SK
Sam KM
Dec 30, 2025
5.0
It was a quick and pleasant process. We were able to select the minivan of our choice since we came in the morning. The vehicle was clean and nice to drive for the long distance and back. The key drop-off box made it easy for us bc we needed to return the vehicle on Sunday.
EV
Eyla V
Dec 23, 2025
2.0
I usually never go through enterprise, but I was in a car accident (rear ended) and going through the other person‘s insurance.
I had to go through enterprise when I usually use hertz
when I got the car, it was not clean (as in there was salt all over it, making very hard to see out of.
I can tell they don’t clean the vehicles because the person that attach their phone to the windshield you could see the markings
It’s not my responsibility to pay for a car wash on a rental and the car only had a quarter of a tank of gas upon pick up
I was told to return it with the “same amount of gas” and of course, not knowing how long it would be until my car was ready (which kept getting extended over and over), I returned it with more gas than actually it had in it at the time of taking the rental
I also had to pay a deposit of $50 to which they claim because I only paid a deposit, I don’t get the gas refund back.
of course they told me they would reimburse me that difference today when I returned the vehicle…because if I didn’t fill it, you can bet they sure would’ve charged me
then when I call them and inquire why they did not do that. They said to me and I quote “because you went through the other parties insurance AND only paid a $50 deposit we will not reimburse you for the gas”.
First of all, it’s not my fault that I was hit I shouldn’t have had to pay anything out-of-pocket. It’s not my fault that my life was disrupted by somebody who couldn’t drive.
isn’t that some kind of crock?!?
To which they tell me well, if you need another car, we’ll be happy to put a full tank of gas in it
now why would I need another car? Mine just got fixed and it’s brand new
I’ve never really liked enterprise and this just confirms it
On the plus side, the car drove well and was gas Efficient
I actually liked the vehicle
I had one of that exact model previously so I was happy with the car
just not happy of being told conflicting stories
and regardless of who is paying what I should’ve been reimbursed for the gas just as though I would’ve been charged if I didn’t replace it.
JW
Jalen Wilkins
Dec 16, 2025
5.0
Jackson and Rich are always professional and helpful in making the process as quick and easy as possible!
BP
Barry Patton
Nov 21, 2025
5.0
Enjoyed the car and the service.
IC
Israel Caldera
Nov 17, 2025
5.0
Kyle was great rep very helpful made my experience quick and easy. I would definitely rent again here. Kyle was super professional and good guy.