Enterprise Rent-A-Car

Reviews

• DW

  Davina Whitfield

  Apr 4, 2026
  5.0
  5 STARS !!!!! CARBONDALE ENTERPRISE IS THE BEST!!!!!!! PLZ GO THROUGH THEM
• JR

  Jason Rogers

  Apr 3, 2026
  1.0
  Do not rent any car from then
• RS

  Ricky Sullivan

  Mar 21, 2026
  5.0
  Very nice people there and accommodating
• ES

  Ed Sorrels

  Mar 13, 2026
  1.0
  I had to get one from the Carbondale location in January, and after a certain time period, insurance cut off the coverage and it would be my responsibility to pay, which I was doing for a while. After a month, I had to have the contract rewritten and had the car for like a week after that. When I went to finally turn it in, the guy at the counter said insurance was covering it and that I owed nothing, which I thought was strange since insurance stopped covering it almost a month prior. So I took the man's word and went along my way. Another month later, my own car had to go in the shop and I had to arrange for another rental that would be covered under someone else's insurance, and suddenly the guy at this location said I owe them for that one week I had my last rental despite one of their OWN employees telling me I owed them nothing. So I cancelled the new rental; after the 865+ times I've had to hear the hold message saying "you need a partner you can trust," I cannot see how I'm supposed to trust them from that point. In my head I thought "what if they mess something up on this one down the road too? My budget is already spread so thin." Now I have to take a chunk out of my next already-low paycheck to pay them a debt they swore I didn't have. I understand if someone has to rent a car from this place since there are so few options out here, so I wish you the best, but lesson here is: if your insurance says they do not cover past a certain time, LISTEN TO THEM, not the Enterprise employee that just sees an insurance name and thinks "oh its probably covered lol". I don't want to think about what Enterprise would do had I not called and discovered this debt. EDIT: ^ Well I just found out. Even after I told them I wasn't able to pay yet, they decided to automatically charge my debit card anyways after a period of time. I'm lucky I didn't get set severely into the negative for this, but apparently they can legally do that when you sign a contract with them. So again, lesson here is, your insurance is more likely to be correct than the Enterprise employee assisting you.
• JA

  Joseph Anglin

  Mar 7, 2026
  5.0
  Had a great experience. The rental process was easy and quick. The customer service is great and the rental vehicle was nice. They make sure to check the vehicle first to make sure nothing's wrong with it before giving it to you