Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Carbondale, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Carbondale location today.
Location
Hours
Reviews
3.8
276 reviews
5 stars
156
4 stars
33
3 stars
22
2 stars
11
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their positive attitudes and willingness to assist.
Reservation Issues
Numerous complaints were made about vehicles not being available despite reservations, leading to frustration among customers.
Vehicle Condition
Several reviews mentioned issues with vehicle cleanliness and odors, particularly smoke and weed smells, affecting customer satisfaction.
Operational Hours
Customers expressed dissatisfaction with limited operational hours, particularly being closed on weekends, which complicates rental and return processes.
Mixed Experiences
While some customers reported excellent service and quick rentals, others had negative experiences with delays and poor communication.
- GSGreg SandersDec 23, 20255.0The Carbondale Illinois crew were top notch. Zoe the office manager has a team that shines and made sure everything was in order, the terms understood, and all had enjoyable attitudes towards the service.
- RPRon PyronDec 14, 20254.0People very friendly and helpful but vehicle was not ready at scheduled time had to wait but overall very good experience
- MHMike HortonDec 8, 20255.0Great rental experience!
- EBErin BillingtonNov 24, 20255.0Easy, quick and friendly
- TPThomas PinskiNov 10, 20251.0I made a reservation for an F150 8 days in advance for a 530pm pick up with a 10 hour trip planned. About 40 minutes before my pick up time the office calls me to tell me they do not rent trucks from this location. 40 freaking minutes when they had a week to let me know. I had to reschedule plans across several families and several states at the last minute because of their inability to comprehend basic details in an agreement. Totally incompetent. Would never recommend this location to anyone.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Carbondale, IL?
Enterprise Rent-A-Car is located at 219 S Lewis Ln, Carbondale, IL 62901.
What are the operating hours for Enterprise Rent-A-Car in Carbondale?
Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles and rental services does Enterprise Rent-A-Car offer?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars, with flexible rental options and airport pick-up service.
How can I make a reservation at Enterprise Rent-A-Car in Carbondale?
You can reserve your rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/il/carbondale-0122.html
What payment methods are accepted at Enterprise Rent-A-Car in Carbondale?
Enterprise Rent-A-Car accepts American Express, cash, check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Carbondale provide any special discounts?
Yes, Enterprise Rent-A-Car offers discounts for active military personnel.
Which nearby car dealers are close to Enterprise Rent-A-Car?
Nearby car dealers include Auffenberg of Carbondale and Jay's Car Sales, which could be useful if you're looking to explore vehicle purchases or services after your rental.
What dining options are available near Enterprise Rent-A-Car in Carbondale?
You can visit nearby dining spots such as Panera Bread for coffee and bakery items, Sunny Street Cafe for breakfast and brunch, or Captain D's for fast food and seafood.
Are there any medical facilities near Enterprise Rent-A-Car in Carbondale?
Nearby medical facilities include Shawnee Health Care Carbondale, VA Outpatient Clinic, and several dental offices like Dogwood Dental Care and Oral & Maxillofacial Surgery of Carbondale.
Can customers combine car rental with other services nearby?
Yes, customers can consider combining their rental with visits to nearby services like Tammy Vaughn: Allstate Insurance for financial services or renew secondhand store for shopping during their visit.