Enterprise Rent-A-Car

Reviews

• KK

  keresa Keresa

  Apr 16, 2026
  2.0
  When you think of a leader, you expect someone who is understanding, empathetic, and able to see a situation from the customer’s perspective. My experience at Enterprise in Calumet was the opposite. I will say when I picked up my car it was easy payment and then the car. But that positive was overridden as I got consistent weekly calls about my rental and the insurance not paying. I spoke to one associate named Amhir who said they would research why there was a difference in the bill and that never happened. I never spoke with the manager who was William, but I did interact with the assistant manager, Bri. Her approach showed a level of immaturity in how she handled my situation and how she communicated with the insurance company and me. With her constant shaking and rocking back and forth, I was anticipating her lash out. I explained that my car had been stolen and that I was having a difficult month, but that went straight over her head. Instead of empathy, the interaction felt insincere, difficult, and unprofessional. Empathy is a choice and it is within each of us and she had zero. Overall, she appeared annoyed. I had to query the excessive charge that was assessed to my account, as the insurance informed me they had paid everything in full, but Enterprise issued a different bill. The focus seemed to be strictly on pushing rentals rather than building relationships or retaining returning customers. Their slogan about putting the customer first and valuing them should be removed. I personally would never rent from them again.
• TW

  Trinity Wormack

  Apr 7, 2026
  5.0
  Amir gave great customer service very professional and helpful excellent service
• MS

  Michelline Smith

  Mar 22, 2026
  5.0
  Cars were cleaned, working well and the service was friendly and professional. In and out!
• DN

  Diantha Nicholson

  Mar 10, 2026
  5.0
  Excellent customer service
• VV

  V

  Feb 28, 2026
  5.0
  Enterprise is the only provider I have rented from for over 30 years. Their prices are reasonable and the representatives are always professional, courteous, knowledgeable and have not lost sight of what it means to value their customers and provide good customer service, which has been lost in many industries today. I’m a strong believer that if it’s not broken, then why fix it. I’m satisfied with Enterprise so why should I go elsewhere?