Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomNot available
Location
Hours
Reviews
3.9
169 reviews
5 stars
107
4 stars
14
3 stars
9
2 stars
4
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Jamie, Julian, and Kevin.
Communication
Feedback varied on communication; while some customers appreciated regular updates, others reported poor communication and lack of follow-up.
Repair Quality
Overall, many customers were satisfied with the quality of repairs, noting that their vehicles looked brand new after service, though some expressed concerns about attention to detail.
Timeliness
Several reviews highlighted that repairs were completed ahead of schedule, while others experienced significant delays and issues with parts availability.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about inconsistent service quality and unresolved issues after repairs.
- ZMZack MarklandNov 11, 20255.0Ivette was awesome! Great service!! 10/10 Zack@billsmithauto
- GWGreg WeinsteinAug 1, 20252.0⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with the team at Gerber Collision in Buffalo Grove. I brought my car in after an auto collision and was told it would be ready by the 7th — to my surprise, it was finished and ready to go by the 1st! They were professional, communicative, and delivered ahead of schedule, which is rare in auto repair. My car looks great, and the whole process was smooth from start to finish. I know this location hasn’t always gotten the best reviews, but I truly had a five-star experience and wanted to give credit where it’s due. Thanks again to the whole Buffalo Grove team — you made a frustrating situation a whole lot easier. Follow up to this review I originally gave 5 stars because my first experience was great. Unfortunately, during the past month I’ve run into ongoing issues trying to get my car fixed, and it hasn’t gone as smoothly as I expected. I’m still hopeful the team can resolve things, and I appreciate the staff who have tried to help, but I wanted to share my honest experience so far. I’ll update my review if things improve.
- DWdawn wilsonJul 17, 20255.0They were absolutely the best in customer service (Jullian was the best) got my ding out of my new car!Thank you!
- JGJoel GingissJul 15, 20255.0Great experience. They were courteous and efficient, and the repairs to my car were perfect, completed in two days. I would recommend them to anyone.
- ZZZeroTempzJun 17, 20255.0Robert was tasked with doing extensive repairs on my ‘23 BMW M3. Though communication was relatively on the low-end requiring me to call first at times—as well as a long repair time—I believe that it was worth it in the end. I’m really happy and impressed that Gerber was capable of doing repairs on a complex vehicle. Thank you so much Robert!
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers collision auto body repair, auto glass services, dent repair, bumper repair, windshield replacement, paintless dent repair, and free repair estimates.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 20445 Milwaukee Ave, Buffalo Grove, IL 60089, USA.
What are the operating hours of Gerber Collision & Glass?
Gerber Collision & Glass is open Monday to Friday from 8:00 AM to 5:00 PM, and on Saturday from 8:00 AM to 12:00 PM. It is closed on Sundays.
Does Gerber Collision & Glass provide any guarantees on their repair work?
Yes, they provide a Lifetime Guarantee for as long as you own your vehicle on their repair work.
What payment options are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa as payment options.
How can I contact Gerber Collision & Glass?
You can contact them by calling +1 847-520-7400 or emailing info@gerbercollision.com.
Are there nearby places to visit around Gerber Collision & Glass while waiting for my vehicle?
Yes, nearby you can visit Lynfred Winery for some wine tasting, Cafe Mistiko for Greek cuisine, or relax at The Dye Hard Lounge hair salon.
What beauty and spa services are available near Gerber Collision & Glass?
Nearby beauty and spa services include Shine Nails Buffalo Grove, Pull and Pluck Waxing Center, and MY SALON Suite for various salon and spa needs.
Are there convenient transportation or automotive services near Gerber Collision & Glass?
Yes, nearby automotive-related services include Maaco Auto Body Shop & Painting and U-Haul Neighborhood Dealer for truck rentals, which could assist with your vehicle transportation or rental needs.
Is there a convenient place to grab snacks or fuel near Gerber Collision & Glass?
Yes, there is a 7-Eleven nearby which provides convenience store items and gas station services for your needs while visiting Gerber Collision & Glass.