Pilot Travel Center

3.3
1676 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Bridgeview, IL! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
7501 S Harlem Ave, Bridgeview, IL
60455, United States

Hours

Reviews

3.3
1,676 reviews
5 stars
651
4 stars
265
3 stars
178
2 stars
92
1 star
490

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from a specific employee, leading to a negative customer experience.

Shower Wait Times

Customers consistently reported excessively long wait times for showers, often exceeding 3 hours, with some stating they had to leave without using the facilities.

Parking Issues

Many drivers expressed frustration over the lack of available parking spots, with claims of aggressive enforcement by security and limited free parking options.

Cleanliness

Several reviews mentioned dirty bathrooms and showers, contributing to an overall negative impression of the facility.
  • RR
    Richard Richeson
    5 days ago
    1.0
    1 - 7 2026 went in the store to pay for reserved parking. Was told the system was down at 4.45 pm got woke up at 615 saying I need to pay for parking . Over 25$ Fair ?
  • DM
    Donnie Millen
    Jan 5, 2026
    2.0
    I paid for parking on app n they still banging on door rude as hell
  • AA
    Abdulrahman Alkuhali
    Dec 25, 2025
    1.0
    I parked my truck in a paid parking lot, and when I tried to renew the parking for an additional day, they told me there was no space 😟 I told them that my truck was still there, so how could there be no space? They were rude and uncooperative
  • LQ
    Lil Qanciye
    Dec 24, 2025
    1.0
    There was a man cleaning the shower who tried to harass me and used foul language. When I spoke up, two women and a man who were present sided with him instead of acting professionally. If you are not satisfied with your job, then leave it—do not try to harass people while claiming you are cleaning the shower.
  • JS
    Jonathan Sandi
    Dec 16, 2025
    1.0
    It is unacceptable the amount of time these “employees of the month” take to get the showers ready. I am not joking when I tell you it took 3.5 hours for a shower to become available. I had to leave without taking a shower. I tried to speak to a lady at the front and all she said was “we’re working on it”. Seriously, why? Don’t these people understand that we run on clocks? I believe Pilot and Flying J need to start evaluating their hiring practices a little better. Pay attention to your reviews and FIX whatever you need to fix.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.