Pilot Travel Center

3.3
1665 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Bridgeview, IL! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
7501 S Harlem Ave, Bridgeview, IL
60455, United States

Hours

Reviews

3.3
1,665 reviews
5 stars
650
4 stars
265
3 stars
177
2 stars
91
1 star
482

What are people saying?

AI-generated from recent customer reviews

Parking Issues

Customers frequently reported a lack of available parking spots, leading to frustration and complaints about being ticketed or towed.

Staff Rudeness

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from a few specific employees.

Shower Wait Times

Long wait times for showers were a common complaint, with some customers reporting waits of up to five hours.

Facility Cleanliness

Many customers noted that the facilities, including bathrooms and showers, were dirty and poorly maintained.

Customer Service

Overall customer service was criticized, with many drivers feeling disrespected and poorly treated during their visits.
  • MS
    Marco Saenz
    2 days ago
    1.0
    One of the worst places to wait for a shower they will clean one shower every hour Iv been here since 8:30am this morning and still haven’t been called for my shower it’s 11 am in the morning and still nothing I’m still like three shower away it’s so dam ridiculous how they run this store definitely don’t come here the number one worst pilots Iv been too !!!!
  • AA
    Abdulrazak Aden
    Nov 4, 2025
    1.0
    Nov 3 2025 around 11 pm Night shift people insult to pilot flying j! so weird , rude and disrespectful at same time especially the women in cashier getting mad if asked for help. security guy standing right next to her the whole time while she ridiculed and making fan of guys , going in and out of the 2 or 3 showers they have!! asking for keys since codes won’t open shower doors. Why they staring at the people and making faces and laughing at them is beyond my understanding either too lazy to clean the showers or she hates certain look drivers, idk! I walked out straight from the shower as they apparently talking about me ,so disgusting . Didn’t do the shopping I was going to do since I obviously wasn’t comfortable checking out. No self checkout.because night before, she almost threw at me yogurt drink I was buying that’s why I avoided buying staff this time. She just wants stand there and talking to security guy and help no one . She will be so pissed if you come up to counter to check out!!! Day shift women are nice tbh. I will definitely not gonna come back especially night time. Very rude people.
  • MS
    Mostafa Shehata
    Oct 26, 2025
    1.0
    The pizza chef is not good. The pizza is too thin and has too much salt in it. It is not good. 4:00 pm 10/24/2025
  • BB
    Blckk
    Oct 17, 2025
    1.0
    Don't come here in the hope for getting a parking spot. Its always remain full whether its a reserved spot or free.
  • MM
    Magz
    Oct 14, 2025
    1.0
    This is by far the worst pilot I've been to. The outside is nasty looking . There is a bobtail parking outside with clothes hanging. Doesn't look like its operating. The outside is the first impression and its not a good look.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.