Car Care Auto Center

4.1
289 reviews

About

Auto Repair Shop
Since 1993, Car Care Auto Center has been the go-to team and one-stop shop for all auto repairs and services in Bourbonnais, Illinois. But our team has over 100 years of combined experience in the automotive industry! We accept all makes and models and all degrees of auto challenges. Whether you need a new set of wiper blades or a new engine, our team has you covered.

Location

Car Care Auto Center
484 S Main St, Bourbonnais, IL
60914, United States

Hours

Reviews

4.1
289 reviews
5 stars
193
4 stars
34
3 stars
15
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, others reported unprofessional behavior and poor communication from certain employees.

Quality of Work

There are mixed reviews regarding the quality of repairs, with some customers expressing satisfaction, while others reported issues with misdiagnoses and incomplete work.

Pricing Transparency

Customers noted concerns about unexpected charges and perceived overpricing for services, leading to feelings of being taken advantage of.

Reliability

Several long-term customers expressed trust in the shop's reliability and honesty, although some recent reviews indicated a decline in service quality.
  • JB
    joseph t bienias
    Dec 29, 2025
    5.0
    Sara, Jeff and Joe all provided unbelibable service with a positive "can do" attitude. Service was done at a honest price without adding any additional cost for unnecessary maintenance. We had our catalytic converter replaced. Two months later our service engine light came on. NO HASSLE, Car Center, replaced defected catalytic converter "AT NO COST". From our experience most outher repairs shops would of added some type of labor charge. We would highty recommend this shop for all your car maintenance.
  • JT
    jim Thompson.
    Dec 12, 2025
    1.0
    Charged my 85 year old Dad $180 for a patch on a exhaust pipe before the muffler. Should have replaced the entire pipe! What a joke. If you want to get taken advantage of go here!
  • AC
    Audrea Cleer
    Dec 10, 2025
    5.0
    You guys are great. I can not belive u got her radiator out the day she brought her car in and had her up and running the next morning. Way to go, very thankful for u.
  • ZJ
    Zacheri Jubin
    Dec 3, 2025
    1.0
    Not to happy about a phone call I just received. I was told to bring my car there by a friend, and did. And was told by multiple people that dealt with the issue today that there was an employee that was HIGHLY unprofessional. DO NOT CLAIM TO DO SOMETHING WHEN YOU HAVE NO IDEA HOW TO DO IT. Pretty simple I think, I have worked on multiple cars, in multiple shops when I was younger. All you had to do was hook it up to a scan tool and you couldn't even do that! If I could leave no stars I would, half ass mechanics. OBVIOUSLY NEED TO GO BACK TO SCHOOL! I WILL NEVER SEND ANYONE TO THAT SHOP THAT I KNOW. JOKE! Shops like this give mechanics a bad wrap.
  • LT
    Lateef Terrell
    Oct 27, 2025
    1.0
    I have literally been dealing with Car care since I was able to drive but over this last year or so, the service is horrible. I paid numerous times for oil changes and fluids in my car and family members cars were not refilled. Now they have this "Diagnostic fee" for the simplest of things they want to charge you for , (example) headlight replacement , saying something wrong we need to try and find out but it will cost 120 dollars a hour to see what the problem is!!! Exactly how they did me and others , yet im glad I said no took my vehicle to Court street they replaced my light within 10 minutes without a single problem. It's a shame Sarah and that business use to be my 1 recommendations to friends and family now I would suggest court street ford or any other honest place in town. I hope it gets back how it use to be i really loved dealing with Car care in the past.

Frequently Asked Questions About Car Care Auto Center

What types of vehicles does Car Care Auto Center service?

Car Care Auto Center services all makes and models with all levels of auto repair needs.

What are the business hours of Car Care Auto Center?

The center is open Monday to Friday from 7:30 AM to 5:00 PM and Saturday from 7:30 AM to 1:30 PM. It is closed on Sundays.