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AutoZone Auto Parts

4.2
(335 reviews)

Business Details

648 N Convent Rd, Bourbonnais, IL
60914, United States
(815) 933-2275
https://www.autozone.com/locations/il/bourbonnais/648-n-convent-rd.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone N Convent Road in Bourbonnais, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Bourbonnais, IL or call us at (815) 933-2275.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
648 N Convent Rd, Bourbonnais, IL
60914, United States

Hours

Reviews

4.2
335 reviews
5 stars
205
4 stars
56
3 stars
45
2 stars
10
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful service provided by staff, particularly highlighting individuals like Antonio and Jen for going above and beyond.

Product Availability

Customers frequently noted that the store had the parts they needed in stock, although there were some complaints about inventory discrepancies.

Staff Knowledge

There were mixed reviews regarding staff knowledge, with some customers expressing frustration over employees' lack of training and product knowledge.

Negative Experiences

Several reviews mentioned poor customer service experiences, particularly involving rude staff and unresolved issues with purchases.

Overall Satisfaction

Despite some negative feedback, many customers expressed overall satisfaction with their experiences, citing quick service and helpful staff.
  • KI
    Kylie Illum
    Feb 14, 2026
    1.0
    The woman who answered the phone was so incredibly rude that I called elsewhere. She lost you a thousand dollar sale. I’d fire her.
  • KD
    Kollin Dettloff
    Jan 16, 2026
    1.0
    I went there to get my wipers change he made me do it after I told him I didn’t know how he said to me what do you do for living nothing I just stood there embarrassed he was an older guy with a cane very rude. But then an another guy came out and helped me very nice helped me and showed me how to do it.
  • DA
    Diana Attwood
    Dec 25, 2025
    5.0
    Fast and friendly service very helpful , when I couldn't find what I was looking for
  • RB
    Ryan Busick
    Nov 24, 2025
    5.0
    Excellent service. I was in the store on 11/23/25 when two younger employees did an excellent job dealing with an unhappy customer.
  • RM
    Ricardo Mendez
    Nov 6, 2025
    3.0
    I never got my email receipt for the battery I bought today around 3:30 pm, assigned to my number and email. I would like it sent because I paid 250 bucks for a battery and a warranty if 3 years. Battery works fine

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours for AutoZone Auto Parts in Bourbonnais, IL?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and delivery services?

Yes, AutoZone offers both in-store pickup and same-day delivery services.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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