Jet Brite Car Wash

Reviews

• AS

  anwin sony

  4 days ago
  1.0
  To the Owner and Corporate Management of Jets Brite Car Wash: I am writing to file a formal complaint regarding an unacceptable service failure and unprofessional conduct by your manager, JACK, at your location on January 9, 2026, between 8:30 PM and 9:00 PM. I am a premium membership holder paying top-tier rates for your highest level of service. Despite this, I have experienced recurring issues that were never disclosed at the time of registration. Your system consistently fails to read my custom license plates, requiring manual intervention at every visit. This is a known limitation of your system that should have been communicated upfront when I registered my vehicle. The failure to disclose this incompatibility demonstrates a lack of transparency with your customers. On January 9, 2026, I received a premium wash where most of the brushes failed to operate properly. I paid for your top-tier service and received substandard results. When I returned to address this issue with the check-in associate, I was told the manager would not rewash my vehicle and had "done what he could." This is completely unacceptable. I am paying premium rates and expect premium service delivery without exception. When I requested to speak with the manager, no one initially responded. After pulling forward through the gate, your manager Jeff approached me with an extremely hostile and unprofessional demeanor. His conduct was as follows: JACK claimed my vehicle has aftermarket bumpers and a winch, stating "you don't get that wash" and referring to a "6 billion dollar machine” which cannot wash your car with after market winch. This statement is factually incorrect and demonstrates his lack of knowledge. My vehicle is a Jeep Rubicon with factory-standard equipment including the tire size, bumper, and winch. These are stock components, not aftermarket modifications. His assumption that anything unfamiliar to him must be aftermarket is both ignorant and insulting. When I explained that I am a premium member paying for full service, Jeff told me to "go cancel your membership." This is an outrageous response from a manager to a paying customer raising legitimate service concerns. JACK refused to engage in professional face-to-face communication and displayed contempt for basic customer service standards. His behavior was dismissive, confrontational, and entirely inappropriate for someone in a management position. This incident raises several serious concerns that demand immediate corporate attention: First, if my vehicle is incompatible with your premium wash service due to its factory specifications, why was I never informed of this limitation when I registered? I have received the premium wash successfully on every prior visit without issue. This sudden claim of incompatibility appears to be a convenient excuse to avoid accountability for today's equipment malfunction. Second, I previously held a premium membership at Encore Car Wash, which operates significantly more advanced equipment than your facility. I never encountered any issues there with this same vehicle in its current configuration. The suggestion that my stock Jeep Rubicon cannot be accommodated by your equipment is both implausible and contradicted by my service history at your own location. Third, your manager's hostile response to a legitimate service complaint is unacceptable. Customers paying premium rates deserve professional treatment and service recovery when issues arise, not dismissive hostility and suggestions to cancel their membership. I am formally notifying Jets Brite corporate management of this incident. JACK mentions he is the manager but I highly doubt he itself is the owner - we will see !
• JH

  Jake Horn

  4 days ago
  2.0
  Hate to be this guy. Can you guys fill some of the potholes? There’s nothing more aggravating than forgetting to drive around it. On the way out of your little exit road and splashing dirty water onto my clean car on my way out.
• MM

  Moisés Magaña

  Dec 25, 2025
  5.0
  I'm some what satisfied with their service, pricing is very reasonable and if you have the app eventually u will earn enough points for a free carwash.
• JR

  Joanna R

  Dec 9, 2025
  4.0
  I wish this location had more lanes and I don't love that corporate keeps raising the prices. But it is close to home, open until 9, and my car always comes out pretty clean. The free vacuums are an added plus. A lot of people seem to miss the memo that the far right lane is for Jet Pass members only, which gets annoying.
• MT

  M F T

  Dec 4, 2025
  5.0
  Jet Brite is hands-down the fastest car wash around — I’m in and out in just a few minutes, and my car always comes out looking great. Their monthly membership is super affordable and makes it so easy to keep my car clean without thinking about it. I love being able to swing through anytime, especially after messy weather. The convenience, price, and quality make this an unbeatable value. Highly recommend!

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