Enterprise Rent-A-Car

4.1
680 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Blue Island, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Blue Island location today.

Location

Enterprise Rent-A-Car
11945 Western Ave, Blue Island, IL
60406, United States

Hours

Reviews

4.1
680 reviews
5 stars
419
4 stars
102
3 stars
37
2 stars
21
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, professional, and knowledgeable, with many highlighting exceptional service experiences.

Efficiency

Many reviews noted quick and efficient service during both pick-up and drop-off processes, although some customers experienced long wait times.

Vehicle Quality

The cleanliness and condition of the rental vehicles received positive remarks, though there were isolated complaints about specific vehicle issues.

Communication Issues

Several customers reported problems with communication, particularly regarding vehicle availability and delays in service.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about inconsistent service and reliability at certain locations.
  • MG
    Mary Gockman
    2 days ago
    4.0
    Really friendly and helpful staff. I worked with Sydney (guessing on the spelling) and she was very patient as I tried to figure why my insurance was messed up. She was very professional, knew her stuff, and was totally pleasant to deal with. Would have been a 5 star review but the inside of the car smelled like pot
  • MT
    Marissa Tross
    5 days ago
    5.0
    We rented from this Enterprise location through our auto insurance while our car was being repaired. The full team at this location was excellent from the moment I reserved a vehicle through to the return. Thanks for the great service!
  • AW
    Aaron Wright
    6 days ago
    5.0
    Seedless process... Mr. DeShawn, made it easy. No complaints and No problems. A One way from 704 to Chi. Besides the deposit which was expected. On both pickup and drop off folks took care of me!
  • JS
    Joe Salomone
    Jan 5, 2026
    5.0
    Great Service by a pleasant and professional staff !!! I was running a little late, but they checked me in quickly and professionally and bing-bang -Zoom I was outta there !!! De'Andre was great at closing me out after my return. Great Team !!! Thanks ! Joe Salomone Chicago
  • CB
    Cecil Barnes
    Dec 22, 2025
    1.0
    So I rented a car for a road trip to Minn. The people working were friendly and nice and check in was fast. Sadly, the Nissan rogue had engine troubles, 90 minutes into my road trip. When I called back asking for a manager, they just transferred me to roadside assistance. They wouldn’t replace the rental where I was stranded. The only option was to return the car and to start over again.. You shouldn’t treat customers this way

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Blue Island offer?

Enterprise Rent-A-Car offers a range of vehicle rental services including cars, vans, luxury cars, and airport pick-up service.

What are the operating hours of Enterprise Rent-A-Car in Blue Island?

The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.