Pilot Travel Center

3.9
2008 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Bloomington, IL! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
1522 W Market St, Bloomington, IL
61701, United States

Hours

Reviews

3.9
2,008 reviews
5 stars
864
4 stars
524
3 stars
311
2 stars
104
1 star
205

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the facility, including showers and restrooms, was clean, although there were complaints about some dirty areas and inconsistent maintenance.

Staff Performance

Feedback on staff was mixed; while some employees were praised for their friendliness and helpfulness, others were criticized for being rude, unhelpful, or incompetent.

Service Speed

Customers frequently reported slow service at fuel pumps and long wait times for showers, with some expressing frustration over understaffing.

Parking Issues

Parking availability was a common concern, with many drivers noting that it can be difficult to find a spot, especially during busy hours.

Shower Quality

While some reviews praised the cleanliness and size of the showers, many others complained about the lack of hot water and long wait times.
  • AA
    Adams
    Nov 15, 2025
    1.0
    Okay, today for the first time being a new driver i went to get fuel at Pilot flying J without mu trainer, so I got $766.87 value of fuel( receipt uploaded). I also the rewards card but I was told i have to call or activate it through the app which will take some time which I never had so I decided to go ahead and pump, then came inside to get receipt and I humbly asked for a cup of free coffee and the lady told me they don’t give out free coffee with an attitude. Of course I said being new, getting rewards card now ( not active yet) and I just got $766 value of fuel. My company gave 2 options to fuel either Pilot Flying j or LOVE’s and I am officially Love’s after this experience.
  • DO
    Don Olker
    Oct 15, 2025
    4.0
    Clean and well organized
  • PL
    Preston Little
    Oct 12, 2025
    5.0
    Clean bathrooms thank you young man
  • KS
    Kevin Savers
    Oct 8, 2025
    5.0
    Excellent Service very friendly and good at what they do
  • JB
    J B
    Oct 1, 2025
    1.0
    Too many paid parking spots. Don't tell me you care about us truckers then charge $20 to park. I'll go to T/A up the street and get fuel here and park for the night. You lost over $500 for $20..Good job.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.