Enterprise Rent-A-Car

Reviews

• DS

  Drake Shepard

  Dec 30, 2025
  1.0
  Returned car with in agreed upon window and was charged for an extra day by default. Bait and switch. Customer service was great, this is a policy problem.
• CC

  Christy C

  Dec 1, 2025
  5.0
  My flight was to land late at night when all the rental car places would already be closed. This was after a snowstorm, and most flights were cancelled or delayed. The staff on the phone were so helpful. They offered info on other transportation and vouched for local driver options when Uber would not go the long distance. This was not at all something I expected when they were not going to get a rental out of it. Thank you!
• SW

  Sheila Wine

  Nov 25, 2025
  1.0
  If for any reason I’m ever in this region again and need a rental car I absolutely WILL NOT use Enterprise. I pre booked a midsize SUV (which I know was available because I overheard the other agent speaking to another customer). The agent handling my booking put me in a Hyundai Kona and said “It’s midsize just like you asked for”. I’m extremely disappointed with her dishonesty. She knew that was a compact size SUV. She still proceeded to charge me the higher price of a midsize too. I did not get a print out of the receipt because the copier was conveniently not working at that moment. She also managed to charge me over $30 for an extra hour that I didn’t request. I would hope your employees would pride themselves on integrity, but unfortunately I didn’t get that experience. I hope these reviews are taken seriously, otherwise she will more than likely be deceptive to future customers as well. Thank you!
• MR

  Matthew R

  Sep 13, 2025
  5.0
  Jenai, Matt and Louisa were particularly helpful with a couple recent rentals. They made handling a couple one-way rentals super easy. And they were all remarkably knowledgeable and pleasant. Jenai even took care of moving one of my rental returns to the correct parking spot (I had parked it in the incorrect area) after she finished her shift. I will definitely be renting from Enterprise Rent-A-Car at BMI (Bloomington IL airport) any chance I get. Highly recommended!
• TH

  T. Hilburn

  Aug 9, 2025
  1.0
  Enterprise gave me a roach-infested vehicle and left me stranded for a day! I’ve rented from this location before and got a dirty car, but this time was beyond disgusting — the car was infested with roaches. When I opened the door, they were crawling all over the seats, console, and floor. I called immediately and was told a replacement would come the next morning, but it never arrived until late afternoon, causing me to miss a full day of work. I have pictures and videos to prove it. Completely unacceptable and unforgettable — for all the wrong reasons.

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