Enterprise Rent-A-Car

3.9
170 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Belvidere, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Belvidere location today.

Location

Enterprise Rent-A-Car
2031 N State St, Belvidere, IL
61008, United States

Hours

Reviews

3.9
170 reviews
5 stars
109
4 stars
15
3 stars
5
2 stars
4
1 star
37

What are people saying?

AI-generated from recent customer reviews

Reservation Issues

Numerous customers reported problems with reservations, including being informed last minute that no vehicles were available despite prior confirmations.

Customer Service

While some reviews praised the friendly and helpful staff, others highlighted poor service and lack of responsiveness, particularly regarding phone communication.

Efficiency

Several customers experienced long wait times for vehicle pick-up, with some waiting over an hour despite having reservations.

Billing Concerns

There were complaints about unexpected charges and difficulties in resolving billing issues, leading to frustration among customers.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction with service and vehicle quality, while others had negative encounters.
  • CM
    Colleen R McClory
    6 days ago
    5.0
    Amazing customer service at this location! Always professional and I love that this woman can multitask and remain calm under pressure! Thank you for hiring her she's a keeper 😉☺️
  • KR
    Katherine Riley
    Dec 11, 2025
    1.0
    I deleted my one star review previously because I was just upset. Now I am livid. This is the second time in two weeks that this has happened. The first time I booked same day, got a confirmation, went to the location multiple times because no one was there and finally 2 hours after my pick up someone was there but they were out of cars! Ok that's on me, same day reservation. This time, I booked a week out. Got my confirmation. Called the day prior to conifrm they had a vehicle available for me-they confirmed on the phone they would have a vehicle. An hour and a half before my pick up time i get a call that they are out of vehicles! So once again im scrambling to figure things out. I do not understand why you confirm reservations when you dont have the product. So, go ahead and book with them if you don't actually want to rent a car.
  • KB
    K Bennett
    Dec 3, 2025
    5.0
    I've had to rent several cars in the last month or so, and this enterprise rent a car and the staff have always taken great care of me!! Highly recommended.
  • AH
    Alyse Harris
    Nov 22, 2025
    5.0
    Super friendly, great service, easy to work with, super fast getting in to pick the car up.
  • TR
    Tanya Riva
    Nov 21, 2025
    5.0
    Online reservation was easy and the online check-in made pick up of the rental easy. The people there were very nice and professional. I would definitely go back to Enterprise if I'm ever in need of a rental car again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Belvidere, IL?

Enterprise Rent-A-Car in Belvidere offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Belvidere?

The rental office is open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.