Tuffy Tire & Auto Service Center

4.5
178 reviews
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Business Details

301 S Randall Rd, Batavia, IL
60510, United States
(630) 879-9941
https://www.tuffybatavia.com/
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About

Auto Repair ShopOil Change Service StationBrake ShopTire ShopAlternator RepairTransmission ShopAuto Air Conditioning Service
Tuffy Batavia has established itself as a pillar within the Batavia, IL, community thanks to our unrelenting passion for auto repair done right. Our hard-working team of certified technicians is the best in the business and nothing pleases them more than seeing yet another satisfied customer walk through the door. We provide our customers with an abundance of automotive services that include: auto repair, brakes, exhaust, transmission, radiator, suspension, electrical, engine, fuel system, and more! At Tuffy, we pride ourselves on the affordability and punctuality our customers have come to expect. All of our rates are fair and honest, and we operate with efficiency to ensure that you are back on the road as soon as possible!

Location

Tuffy Tire & Auto Service Center
301 S Randall Rd, Batavia, IL
60510, United States

Hours

Reviews

4.5
178 reviews
5 stars
147
4 stars
7
3 stars
6
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised the staff's friendliness and professionalism, while others reported rude behavior and poor communication.

Honesty and Transparency

Many customers appreciated the honest assessments and fair pricing, but some felt misled by unexpected charges and lack of communication regarding services.

Quality of Work

Overall, customers reported satisfaction with the quality of repairs and maintenance, highlighting timely service and effective problem-solving.

Trustworthiness

Several long-term customers expressed trust in the shop, while others had negative experiences that led them to question the integrity of the service.

Pricing Issues

While many found the pricing reasonable, there were complaints about unexpected charges and perceived overpricing for certain services.
  • BC
    Brandon Cottier
    2 days ago
    2.0
    Got oil change and issue with tire assembly checked out. Whole entire time the manager/owner told me about situation. He may have had a stressful day as we all have. However whole time I spoke with him and asked him questions as customer, the energy was I was annoying and a nuisance based on how he talked to me & his responses. I would regularly come to this location because price, respect and transparency. After today being talked to like I am an annoyance, I won’t come to this place again. It’s sad there were a few good places left for car repairs that treat you with respect & present attention. Not this place anymore. Having a stressful day is no excuse to be short, ignore what a customer says, and have a bad attitude. I know other places that treat people with attentiveness. Definitely never coming back to this location. As bad a day as the owner may be having, he has no idea what other people may be going through, even as someone half his age. Owner is snarky and rude and has 0 customer service/people skills. He knows what he’s doing. How you treat people is #1 to me & I will never return. As well as thousands of friends in Kane county I have I will tell all about the rude owner of this location.
  • MT
    M T
    Sep 18, 2025
    1.0
    While I was paying after having my car repaired, I asked about a senior discount and the man behind the counter (I believe he's the owner) made a snarky comment because he had already given me a discount. Instead of being rude, he could have just said they only accept one coupon at a time. No way to treat a customer! I'll be taking my business elsewhere in the future!
  • DJ
    DMS J
    Jul 1, 2025
    1.0
    Stay away! They started advertising 4-wheel alignment at $69.99, when called they said their alignment is $99.99. Mind you the price was published on their website. Shortly after that they increased the price to $79.99, where it stands now(see attached picture). When called again they stated that this is only front wheel( 2 wheel) alignment. This is clear dubious business practice laced with clear lies.
  • RA
    Russell Alan
    Jun 12, 2025
    1.0
    STAY AWAY! I had some diagnostic codes come up on my car. They noticed there was no oil on the dipstick. Instead of adding oil, clearing the codes, and seeing if they come on again, they wanted to charge me near $1,000 for a variety of fixes. I took it to their competitor next door. I only needed to add oil. I just saved myself a ton of money. I WOULD NOT RECOMMEND THEM FOR ANY SERVICE - GO TO FIRESTONE NEXT DOOR FOR A TRULY HONEST EXPERIENCE.
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Frequently Asked Questions About Tuffy Tire & Auto Service Center

What are the operating hours of Tuffy Tire & Auto Service Center in Batavia, IL?

Tuffy Tire & Auto Service Center is open Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 2:00 PM. They are closed on Sundays.

What types of auto repair services does Tuffy Tire & Auto Service Center offer?

They provide a wide range of services including auto repair, brakes, exhaust, transmission, radiator, suspension, electrical, engine, fuel system repair, and more.