Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Aurora, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Ogden Avenue location today.
Location
Hours
Reviews
4.3
276 reviews
5 stars
208
4 stars
20
3 stars
13
2 stars4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of employees like Dylan, Phil, and Nora for their exceptional service.
Rental Process
The rental process was frequently described as smooth and easy, with several customers noting quick pick-up and drop-off experiences.
Vehicle Condition
There were multiple complaints about the condition of the vehicles, including cleanliness issues and mechanical problems, leading to dissatisfaction among some customers.
Communication Issues
Several reviews highlighted poor communication, including unreturned calls and lack of follow-up on reservations, which frustrated customers.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding service quality and vehicle availability, indicating inconsistency in customer satisfaction.
- OGOz Gypsy6 days ago5.0Megan and all the staff were very helpful when I needed a very last minute rental car! Thankyou!!
- MMmichael monteenNov 11, 20255.0Very easy to pick up and return my rental vehicle, in and out. Staff is very friendly, Matt and Megan were a great help!
- SVSimon VazquezNov 9, 20255.0Excellent and atentive service
- DODanny OrahaOct 14, 20255.0One of the best location i’ve been to Matt is great man very friendly and professional
- CDCashay DavisOct 4, 20255.0I got into a horrible accident 9/17 was able to get a rental 9/19 covered by at fault insurance; pick up was smooth and drop off as well I ended up purchasing my new 2023 Hyundai Sonata from their Sales Department which made drop off even more easier! Customer Service was great on both sides my 2 year old son even played with the golf clubs on the show room floor!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Aurora, IL?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and auto rentals to meet your needs.
Where is the Enterprise Rent-A-Car location in Aurora, IL?
The Enterprise Rent-A-Car location is at 4000 Ogden Ave, Aurora, IL 60504.
What are the operating hours for Enterprise Rent-A-Car on Saturdays?
On Saturdays, Enterprise Rent-A-Car in Aurora is open from 9:00 AM to 12:00 PM.
Is Enterprise Rent-A-Car in Aurora open on Sundays?
No, the Aurora location is closed on Sundays.
What payment methods does Enterprise Rent-A-Car accept?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any discounts?
Yes, Enterprise provides discounts for active military members.
Can I make a reservation online for Enterprise Rent-A-Car in Aurora?
Yes, you can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/il/aurora-ogden-ave-15ab.html
Is there an Enterprise Car Sales location near the Enterprise Rent-A-Car in Aurora?
Yes, Enterprise Car Sales is nearby and offers used cars for sale, which may be convenient if you're considering purchasing a vehicle after renting.
What car dealerships are near Enterprise Rent-A-Car in Aurora that I can visit?
Nearby you will find Max Madsen Mitsubishi - Aurora / Naperville and Max Madsen's Aurora Mitsubishi car dealerships for automotive purchases or services.
Are there any medical facilities close to Enterprise Rent-A-Car in Aurora?
Yes, there are several medical providers nearby including Dr. Sharon C Ollee M.D., Dr. Rebecca Mortland Psy.D., and many pediatricians and specialists in the area, which could be useful if you need medical assistance during your visit.