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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(361 reviews)

Business Details

849 N Lake St, Aurora, IL
60506, United States
(630) 859-0900

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Aurora, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Lake Street location today.

Location

Enterprise Rent-A-Car
849 N Lake St, Aurora, IL
60506, United States

Hours

Reviews

4.1
361 reviews
5 stars
238
4 stars
38
3 stars
19
2 stars
17
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of employees like Omar, Carlos, and Brandon.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.

Reservation Issues

Multiple customers reported problems with reservations, including last-minute cancellations and unavailability of requested vehicles.

Deposit Concerns

There were complaints regarding the handling of deposits, with some customers not receiving their deposits back in a timely manner.
  • PS
    P S
    Feb 18, 2026
    5.0
    The staff was outstanding in the selection of cards were numerous. They are extremely helpful in making it a very easy process to get the car and make sure I was happy with the vehicle chosen.
  • BC
    Barbara Cahill
    Feb 13, 2026
    5.0
    I recently rented a vehicle from Enterprise for a trip to Ohio. Vehicle was clean, well equipped and the tank was full. I appreciated being able to hit the road without a pause. Weather intervened and it was necessary to extend our trip and the staff member that helped us with that was courteous, and took care of it right away. I have been a customer of Enterprise for more than 20 years, and have never been disappointed.
  • TF
    Tomas Fernandez
    Feb 1, 2026
    1.0
    I rented the car and I was paying my tolls online and now they are charging me the tolls again I sent them an email to let them know and had no response and now I have to pay my tolls twice, they are crooks won’t be going there ever again
  • AR
    Aziz Resul
    Jan 27, 2026
    1.0
    They took $545, and $300 of that was a deposit, but a week has passed and they haven't returned my deposit.
  • TM
    Tania Morales
    Dec 22, 2025
    5.0
    This location has been absolutely amazing. The staff is friendly, accommodating, and professional. We worked with Carlos and Brandon, and both provided excellent customer service. We rented a car for two weeks—the vehicle was in excellent condition and we had zero issues. I highly recommend this location and will definitely be back to rent again. Thank you so much!

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Aurora, IL offer?

Enterprise Rent-A-Car in Aurora offers a wide range of vehicles for rental, including cars, vans, luxury cars, and airport pick-up service with flexible rental options.

Where is Enterprise Rent-A-Car located in Aurora?

Enterprise Rent-A-Car is located at 849 N Lake St, Aurora, IL 60506.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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