Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Aurora, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Lake Street location today.
Location
Hours
Reviews
4.1
356 reviews
5 stars
235
4 stars
38
3 stars
19
2 stars
17
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, professional, and accommodating, with many specific mentions of individual employees providing excellent service.
Vehicle Condition
Most customers reported that the rental vehicles were clean and in good condition, although there were some complaints about cleanliness and vehicle issues.
Reservation Issues
Several customers experienced problems with reservations being canceled last minute or not having the vehicle they reserved available, leading to dissatisfaction.
Efficiency
Many reviews highlighted the quick and easy rental process, with minimal wait times and efficient service.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding communication issues and customer service failures.
- TMTania MoralesDec 22, 20255.0This location has been absolutely amazing. The staff is friendly, accommodating, and professional. We worked with Carlos and Brandon, and both provided excellent customer service. We rented a car for two weeks—the vehicle was in excellent condition and we had zero issues. I highly recommend this location and will definitely be back to rent again. Thank you so much!
- MRMatt RichardsonDec 16, 20255.0Great people to work with! They go out of their way to help, communicate, and ensure your experience is first-class. I love working with them@
- MRMaria Elena RuizDec 12, 20255.0Me Encanto sigan asi lla abia rentado en otro lugar pero no ustedes mesorprendieron mui linpio el carro y atentos se los recomiendo
- DCdarlene compeanNov 28, 20255.0Gustavo and Brandon were excellent! Super helpful, friendly, and made the whole rental process quick and easy. Great service — highly recommend!
- THTiquell HarrisNov 21, 20255.0Very professional and customer service was amazing made my rental experience very pleasant
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Aurora, IL offer?
Enterprise Rent-A-Car in Aurora offers a wide range of vehicles for rental, including cars, vans, luxury cars, and airport pick-up service with flexible rental options.
Where is Enterprise Rent-A-Car located in Aurora?
Enterprise Rent-A-Car is located at 849 N Lake St, Aurora, IL 60506.
What are the operating hours for Enterprise Rent-A-Car on weekdays and weekends?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Aurora?
You can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/il/aurora-n-lake-st-1542.html or by calling +1 630-859-0900.
What payment methods are accepted at Enterprise Rent-A-Car in Aurora?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa for payments.
Does Enterprise Rent-A-Car offer any discounts?
Yes, Enterprise Rent-A-Car offers discounts for active military members.
What nearby dining options are available around Enterprise Rent-A-Car?
Nearby dining options include Burger King, Babas Famous Steak-Auro, Shark's Fish Chicken, and Taqueria Urireo, offering fast food, burgers, chicken, steak, and tacos.
Are there any nearby automotive services close to Enterprise Rent-A-Car Aurora?
Yes, nearby automotive services include Gorilla Sound for car audio, Aurora Auto Clinic, and Velasquez Mufflers & Brakes for repair and maintenance.
What nearby public services or governmental offices are close to Enterprise Rent-A-Car?
Nearby public services include US Air Force Recruiting and Senior Services Associates, which provide government and community services.
Can customers visit nearby places for errands while renting a car from Enterprise?
Yes, customers can conveniently visit nearby places such as Family Dollar for groceries and Majestic Beauty Supply for cosmetics during their rental period.