Visit Tire Choice Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report poor experiences and unprofessional behavior.
Service Quality
Several customers expressed dissatisfaction with the quality of service, including issues with incorrect work done and long wait times.
Pricing Issues
Customers frequently mentioned hidden fees and discrepancies in pricing, leading to frustration and a perception of being overcharged.
Management
The performance of management received mixed reviews, with some praising individual managers for their efforts while others criticized the overall management structure and appointment handling.
Facility Conditions
Multiple reviews highlighted poor cleanliness and uncomfortable conditions in the waiting area, impacting the overall customer experience.
GP
George Phillips
Dec 24, 2025
3.0
I had oil change brakes a rotors done. The new manger Devin has lot potential he’s friendly but he needs some more training. He needs better people skills learn how to talk to customers a sell service a I understand that will come but some more training would help. Give the young man the tools he needs to achieve a you will have great manager.
BB
Brandie Brown
Dec 22, 2025
4.0
Colton was very kind and knowledgeable. I appreciate the hard work!
DB
Dennis Barnes
Dec 22, 2025
5.0
They very nice and got me in right away and finished quickly and at a good price
MH
Michael Hurley
Dec 9, 2025
3.0
Price online and went i made the appointment was $30 per tire. When I arrived at the store was told price would be $39. I almost walked out but since I was already there I went ahead.
But I won't go back.
KG
K G
Dec 3, 2025
1.0
3rd party appt line - less than 60 second call. Reps not knowledgeable, didn't listen to what I was asking, had to repeat myself more than once to ask questions, 3 times I heard... 'Im not sure, is XX time good for you?. Clear goal to get the customer off the phone as soon as possible.
Appointment - I called the local store immediately after making the appointment to verify my appointment time was good & verify that non synthetic option was available. The answer to both was 'absolutely'. Yet, I was in the waiting room for an hour and thirty minutes before my car was pulled into the shop. (More on the oil situation below)
Facility - Just gross. Sparse, uncomfortable, old seating. Everything was grimey: front counter - waiting area - bathrooms - walls - floors. The bathroom was dirty and greasy, overflowing trash can, TP roll just sitting on top the toilet all wet with who knows what. Some kind of greasy car part sitting on the filthy floor.
Shop Service - At arrival, I clarified again that I did not need full synthetic oil and the Counter Person (CP) said that was fine. Checking out I asked what was used, CP said full synthetic <whisper> 'but I only charged for the blend '. I asked why full synthetic was used when I clearly said my car did not need the full synthetic. The CP said he wasn't sure and went to check, came back saying: the blend was put in my car, he was mistaken because they have the blend bottles stored in full synthetic boxes. So... 100% sure CP was making things up. Not sure what was actually put in my car. And, based on all of the above, I also have exactly zero confidence my alignment was done well - or even at all.
I don't know what happened between the last manager/owner a couple years ago and now but this store has gone from 5+ star to zero stars.
Frequently Asked Questions About Tire Choice Auto Service Centers
Where is Tire Choice Auto Service Centers located?
Tire Choice Auto Service Centers is located at 4410 W. Center Dr., Alton, IL 62002, USA.
What are the operating hours of Tire Choice Auto Service Centers?
The center is open Monday through Friday from 7:30 AM to 7:00 PM, Saturdays from 7:30 AM to 6:00 PM, and Sundays from 9:00 AM to 5:00 PM.
What types of services does Tire Choice Auto Service Centers offer?
They offer dealer-quality auto maintenance and repair services including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, and check engine services, with a specialization in tire changes.
Which tire brands are available at Tire Choice Auto Service Centers?
They provide top-quality tire brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
How can I contact Tire Choice Auto Service Centers by phone?
You can reach them at +1 618-466-8444.
Where can I find more information or book services online for Tire Choice Auto Service Centers?
Visit their website at https://locations.thetirechoice.com/il/alton/4410-w-center-dr for more details and booking.
Are there other tire shops nearby Tire Choice Auto Service Centers?
Yes, Auto Tire Car Care Centers and Quick Lane are nearby tire shops where you can also get automotive services.
What dining options are available near Tire Choice Auto Service Centers?
Nearby dining options include Taco Bell for fast Mexican food, Pizza Hut Express for pizza, Steak 'n Shake for burgers and steakhouse meals, and Woody's Drive-In for American cuisine.
Can I find banking services near Tire Choice Auto Service Centers?
Yes, Busey Bank, Bank of Edwardsville/Alton Center, US Bank, and Wells Fargo Advisors are all nearby for your banking and financial needs.
What other automotive-related businesses are located near Tire Choice Auto Service Centers?
Nearby automotive businesses include Jakob with a K, Roberts Motors, and TimTV, which are car and truck dealers offering automotive parts and services.