Tire Choice Auto Service Centers

4.2
371 reviews

About

Tire Shop
Visit Tire Choice Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Tire Choice Auto Service Centers
4410 W. Center Dr., Alton, IL
62002, United States

Hours

Reviews

4.2
371 reviews
5 stars
267
4 stars
26
3 stars
13
2 stars
11
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report poor experiences and unprofessional behavior.

Service Quality

Several customers expressed dissatisfaction with the quality of service, including issues with incorrect work done and long wait times.

Pricing Issues

Customers frequently mentioned hidden fees and discrepancies in pricing, leading to frustration and a perception of being overcharged.

Management

The performance of management received mixed reviews, with some praising individual managers for their efforts while others criticized the overall management structure and appointment handling.

Facility Conditions

Multiple reviews highlighted poor cleanliness and uncomfortable conditions in the waiting area, impacting the overall customer experience.
  • GP
    George Phillips
    Dec 24, 2025
    3.0
    I had oil change brakes a rotors done. The new manger Devin has lot potential he’s friendly but he needs some more training. He needs better people skills learn how to talk to customers a sell service a I understand that will come but some more training would help. Give the young man the tools he needs to achieve a you will have great manager.
  • BB
    Brandie Brown
    Dec 22, 2025
    4.0
    Colton was very kind and knowledgeable. I appreciate the hard work!
  • DB
    Dennis Barnes
    Dec 22, 2025
    5.0
    They very nice and got me in right away and finished quickly and at a good price
  • MH
    Michael Hurley
    Dec 9, 2025
    3.0
    Price online and went i made the appointment was $30 per tire. When I arrived at the store was told price would be $39. I almost walked out but since I was already there I went ahead. But I won't go back.
  • KG
    K G
    Dec 3, 2025
    1.0
    3rd party appt line - less than 60 second call. Reps not knowledgeable, didn't listen to what I was asking, had to repeat myself more than once to ask questions, 3 times I heard... 'Im not sure, is XX time good for you?. Clear goal to get the customer off the phone as soon as possible. Appointment - I called the local store immediately after making the appointment to verify my appointment time was good & verify that non synthetic option was available. The answer to both was 'absolutely'. Yet, I was in the waiting room for an hour and thirty minutes before my car was pulled into the shop. (More on the oil situation below) Facility - Just gross. Sparse, uncomfortable, old seating. Everything was grimey: front counter - waiting area - bathrooms - walls - floors. The bathroom was dirty and greasy, overflowing trash can, TP roll just sitting on top the toilet all wet with who knows what. Some kind of greasy car part sitting on the filthy floor. Shop Service - At arrival, I clarified again that I did not need full synthetic oil and the Counter Person (CP) said that was fine. Checking out I asked what was used, CP said full synthetic <whisper> 'but I only charged for the blend '. I asked why full synthetic was used when I clearly said my car did not need the full synthetic. The CP said he wasn't sure and went to check, came back saying: the blend was put in my car, he was mistaken because they have the blend bottles stored in full synthetic boxes. So... 100% sure CP was making things up. Not sure what was actually put in my car. And, based on all of the above, I also have exactly zero confidence my alignment was done well - or even at all. I don't know what happened between the last manager/owner a couple years ago and now but this store has gone from 5+ star to zero stars.

Frequently Asked Questions About Tire Choice Auto Service Centers

Where is Tire Choice Auto Service Centers located?

Tire Choice Auto Service Centers is located at 4410 W. Center Dr., Alton, IL 62002, USA.

What are the operating hours of Tire Choice Auto Service Centers?

The center is open Monday through Friday from 7:30 AM to 7:00 PM, Saturdays from 7:30 AM to 6:00 PM, and Sundays from 9:00 AM to 5:00 PM.