Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Alton, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Alton location today.
Location
Hours
Reviews
4.3
461 reviews
5 stars
321
4 stars
58
3 stars
25
2 stars
15
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff at the Alton location received high praise for their professionalism, friendliness, and willingness to help customers, often going above and beyond to ensure a smooth rental experience.
Vehicle Quality
Customers reported receiving clean and well-maintained vehicles, although there were occasional mentions of issues with specific cars.
Communication
Many reviews highlighted the effective communication from the staff, especially during busy times, which helped alleviate customer stress.
Reservation Issues
Some customers experienced problems with vehicle availability and reservation fulfillment, leading to frustration and disappointment.
Rental Process
The rental and return processes were generally described as quick and efficient, although there were some complaints about long wait times during peak hours.
- GBGail BidleDec 22, 20251.0This is a rwo-pronged review...1 star to Enterprise Corp for lacking support of this small area business. If this was an airport, large rental, it would be different... We recently rented a car that had no business on the road. A malfunctioning key fob and 2 new totally new front tires before the return trip, and hours wasted in OH trying to get help. Everyone renting cars needs to be very aware of what you are renting, your life may depend on it! NOW...5 Stars to Robert and Jacob, mngrs of the Alton Enterprise for comping us the aforementioned rental. They are fair and honest representatives of this business and deserve to move up the ladder. Great customer service from these guys! We have rented from Enterprise many times before, and will again, but I will do a thorough safety check of my own from now on. Thank you Robert and Jacob!
- JJJohn-Herbert JaffryDec 18, 20255.0Staff was courteous and very helpful.
- JMJason MollettDec 5, 20255.0I hit a deer just before Thanksgiving. I needed to get a rental beginning the day before Thanksgiving. I was worried about the timing. This agency was phenomenal with their communication. I had planned on picking up my rental shortly after lunch. They let me know things were running behind, and I picked up my rental at 5:30. The communication and genuine customer service made everything less stressful. The location had several people waiting to pick up rentals and they acknowledged me when I walked in. Once it was my turn, everything went smoothly. The transaction wasn't perfect, but customer service made it as easy and low stress as possible. The true test of a business is how they handle things when difficulties arise. This location rose to the occasion.
- SRstrajea rocksNov 27, 20255.0Rented a car for Thanksgiving week. I was given a very clean & very nice vehicle. I really appreciate that the branch manager Robert Gordon was so professional, & was just wonderful & provided very courteous service,. I can definitely recommend the Alton iL enterprise. I will definitely be renting again bc I do appreciate businesses that have courteous employees & great customer service.
- ARAlicia ReeseNov 13, 20255.0My partner had a rental from here while her car was in the shop and they made everything super easy for her. They picked her up from the shop and brought her to the location, got her in a great car and it was smooth sailing from there. Will definitely be back for any rental car needs in the future
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Alton, IL?
Enterprise Rent-A-Car in Alton offers a wide range of vehicles including standard cars, vans, luxury cars, and more to suit various needs.
What are the operating hours for Enterprise Rent-A-Car in Alton?
The Alton location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 10:00 AM to 1:00 PM.
How can I make a reservation at Enterprise Rent-A-Car in Alton?
You can reserve your rental car online through the Enterprise website or by calling them directly at +1 618-462-0001.
What payment options are accepted at the Enterprise Rent-A-Car location in Alton?
Enterprise in Alton accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does Enterprise Rent-A-Car in Alton offer airport pick-up services?
Yes, the Alton location provides airport pick-up services to make your rental experience more convenient.
Is the Enterprise Rent-A-Car in Alton owned by women or offer military discounts?
Yes, this location is woman-owned and offers discounts for active military members.
What nearby restaurants can I visit after renting a car from Enterprise in Alton?
After picking up your rental, you can enjoy dining at nearby places like McDonald's, Popeyes® Louisiana Kitchen, Manzuko Japanese Restaurant, or Riviera Maya Restaurant.
Are there entertainment options close to Enterprise Rent-A-Car in Alton?
Yes, nearby entertainment includes Spectators Bar & Grill and Bowl Haven Lanes, which offer bowling, bars, and arcade games.
Can I find automotive services near Enterprise Rent-A-Car in Alton?
Yes, there are several automotive services nearby such as Andy's Tire & Auto Service, Meineke Car Care Center, and Andy's Auto Body Center for your car maintenance needs.
Where is Enterprise Rent-A-Car located in Alton, IL?
Enterprise Rent-A-Car is located at 3000 Washington Ave, Alton, IL 62002, USA.