Enterprise Rent-A-Car

4.1
252 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Algonquin, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Algonquin location today.

Location

Enterprise Rent-A-Car
2387 S Randall Rd, Algonquin, IL
60102, United States

Hours

Reviews

4.1
252 reviews
5 stars
173
4 stars
23
3 stars
6
2 stars
6
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Sabian and Cameron for their exceptional service.

Reservation Issues

Numerous reviews indicated problems with reservations, including last-minute cancellations and unavailability of reserved vehicles, leading to customer frustration.

Vehicle Condition

Several customers reported issues with the cleanliness and maintenance of the vehicles, including unpleasant odors and mechanical problems.

Overall Experience

While some customers had positive experiences and expressed loyalty to the location, others reported significant dissatisfaction, particularly regarding communication and reliability.
  • KG
    kim gonzalez
    Nov 11, 2025
    5.0
    Friendly customer service, the car we got was a smooth ride very comfortable. Gas mileage was exactly what we needed very affordable. Easy drop off.
  • MT
    Mr. Tatterscratch
    Oct 24, 2025
    5.0
    Cameron and his team in Algonquin saved the day after another branch left us stranded - They gave us a nice Mustang convertible for the weekend and set us loose to enjoy the last of the season's good weather. Thanks, guys!
  • NB
    Nick Blacc
    Oct 23, 2025
    1.0
    TWICE now, I've reserved a car, then been alerted day of that there's no car in stock. Rudely and seemingly without empath as if "it happens all the time" at that To make matters worse I called yesterday (day before my trip) to confirm this reservation and was told "There is nothing to worry about, I wouldn't be able to book if there wasn't availability" Unless you want to run the risk of having your trip ruined by a company who clearly has no regard for thier customers time, I suggest you avoid this place and find a more reliable rental option. Absolutely infuriating.
  • KT
    Kent T
    Oct 15, 2025
    3.0
    The inside of the vehicle smelled like previous operators had been smoking marijuana in the car.
  • AE
    Aries Explorer
    Sep 17, 2025
    1.0
    I put in a reservation over 2 months ago and a day before my trip they tell me they won’t have the car available at the time I need. There is no excuse for this and now my entire trip is in jeopardy. Totally incompetent will never rent from them again!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Algonquin offer for rental?

Enterprise Rent-A-Car in Algonquin offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.

What are the operating hours for Enterprise Rent-A-Car in Algonquin?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.