Valvoline Instant Oil Change

Reviews

• RA

  Rick A

  3 days ago
  4.0
  Prices went up even for bringing own supplies (oil and filter). The assistant manager Michael was great at communicating with me and addressing the issues I had. One issue that really resonated with me was the fact that one of their employees Caleb was not professional in the least bit and certainly not customer oriented. If it was not for Michael being so professional and providing the correct service to paying patrons then I would not support this business and the review I am leaving would be far worse.
• CC

  Caroline St Clair

  6 days ago
  5.0
  I came in to get my oil change for the first time. Loved I got to wait in my car so I could have my puppers with me. They were so nice checked everything for me topped off my fluids for free checked my tires everything!!!! They weren’t pushy to try to upsell me and answered all my questions will definitely be returning.
• JC

  Jennie Cortes

  Nov 15, 2025
  5.0
  I love comming to these valvoline little old Einstein lube shops. I do miss the complementary drink, especially the hot coco on those cold days! But your really only here for like 20 min if your just getting an oil change, so cant complain much! But staff is super friendly, and helpful, and not pushy at all when my car needs something other than an oil change!
• NB

  Nathan Brown

  Nov 11, 2025
  5.0
  Chris was here at store 090139 on 12th in Nampa on 11/11, and he was very professional, respectful and friendly. The service has been efficient, friendly. They were able to get all their information needed and do all their inspections very quickly. Overall great, friendly and quick experience.
• JG

  Jessica Gormsen

  Oct 22, 2025
  1.0
  This Valvoline location did an oil change for me the day before we left the state for vacation. When I got home, it was leaking oil all over our driveway. The engine was DRENCHED in oil and oil was pouring out from the entire bottom of the engine compartment. We called the location and they told us to bring it back in. They had SIGNIFICANTLY overfilled my Jeep with oil...so much that oil spewed out all the way home, all over my driveway, and all the way back to the location and when we got it back to the location, they STILL had to remove more oil, because it was still overfilled. They had removed the engine cover when they changed the oil and had not put it back on, they still had it there when we got back. And on top of both of those things, they also overtightened the oil filter cap, pinching the O-ring, which caused the excess oil to spray all over the entire engine compartment while driving, soaking the motor, all electronics, coils, etc in oil. So there was no protection for the motor while the oil was spraying everywhere. The technicians completely panicked, apologized, tried to clean the oil off the motor...which they quickly realized would be nearly impossible. They removed the excess oil, replaced the O-ring, and put our engine cover back on and told us we were good to go. They could not get all the oil off, so THEY SENT US TO THE CAR WASH WITH $20 to try to get the undercarriage cleaned. The next day, we left town. We made it less than 200 miles and the Jeep started smoking terribly and sputtering and would not run and we were broke down on the side of the freeway. We called the store manager and he called a repair shop in the town we were broke down outside of and had us go there. They ran some reports and told us we had a cylinder misfire, but were closing for the weekend and were unable to fix it until the following Monday. My husband had to purchase tools and parts and fix it in the auto parts store parking lot so we could get back on the road. The mechanic shop they sent us to told us it was directly related to the oil issue, as the oil and spark plugs were saturated in oil. We also got about 6 miles to the gallon of gas on this trip. We made the trip and came back, and the manager was beside himself with apologies, accepted responsibility for the damage, reimbursed us for the parts and the tools, and had a mobile detail guy come to our house and pressure wash the entire engine compartment, top and bottom of the engine (hopefully this is safe for a motor and did not cause more damage). We have had ongoing issues with this for more than a year. We have spent hours upon hours on over 22 phone calls with Valvoline headquarters, and the multiple area managers the company has cycled through over the year and a half we have been trying to get them to pay for the rest of the damage. They absolutely refuse to cover the rest of the damage. We have had the vehicle to three different mechanics that all state the damage was most likely caused by this incident. We have a warranty on the vehicle that refuses to cover the damage, because they also think the liability falls on Valvoline. We have went back and forth by phone and email over 22 times in the year and a half and now that they have drug it out so long, they say we don't have a foot to stand on because of the length of time since the oil change. We have documents within months of the oil change showing the engine codes for this damage. Upon searching on google, there are countless stories of damage caused to people's vehicles by Valvoline oil change centers. This particular one also caused damage to my mom's car...they even printed on her receipt that they were at fault and would cover issues that arise from what they did wrong. Please save time and LOTS of money and go elsewhere for your oil changes, it is not worth the "convenience" or the coupon price. Hard lesson learned for us, never again! Please let our experience save you some time and money!

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