Rocket Express Car Wash

Reviews

• VL

  Virginia Leija

  5 days ago
  5.0
  Wash bad ass car wash
• BQ

  Blue Prism Quivers

  Dec 24, 2025
  1.0
  I have been a member of your company for over 3 years which includes all 3 of my vehicles. I live by the Fairview & Cloverdale and mostly use that location. Today my business took me by the Chinden/Linder location. Needing a car wash I pulled into the VIP lane and before the gate opened a younger girl with a nose piercing came running over and made me roll my window down and she informed me that my personal information was old and that I needed to update before entering and would I mind. I said that I did mind because I was pressed for time. She said sorry but I had to before entering. Irritated I said forget it and I'll just backup and turn around and leave. She just shrugged her shoulders and walked away. Seeing how your company had just received my auto-payments I felt like I wasn't treated fairly as I paid already for this month on my vehicles. The proper thing to do would have been to wash my car and maybe tell me to visit my regular location to do the necessary procedures? I'm not happy. Not sure what to do.
• AR

  Alex Rodriguez

  Dec 20, 2025
  1.0
  I signed up for the unlimited washes. I have used the car wash quite a few times. Last week I went through, I noticed many new scratches on the bottom rear passenger side. I took my car to the manager and filed a damage claim. The customer service emailed me back as denied for the claim. I will never go back to an automatic car wash. I will go to a hand wash one. Horrible just horrible. Reading the reviews there are many others that have experienced the same.
• TT

  Taber Turner

  Dec 14, 2025
  1.0
  This location does not respond or care about customer complaints. Here is my original review, it’s going on two months later now and no one ever responds to my inquiries. Please I encourage everyone to use another car wash! I visited this location yesterday. I have been loyal to Rocket Express since I moved to the area 3 years ago. Yesterday, I accidentally vacuumed up an item in my car that is valuable. I understand that’s my error, but I asked if they could let me look in the vacuum bin. I was told no. They said they empty the bins each night and they would look and give me a call. Took my information. I went back this morning and the person I spoke to said he closed last night and was never told there was a missing item. He also said they could have shut off the vacuums yesterday that the sections are able to shut off independently. I tried contacting the manager via their website and haven’t heard back yet. I doubt they will do anything to make this right. I am so disappointed in this experience I’ll be going to a different car wash from now on. **the link you provide DOES NOT have direct contact info. When you call the phone number, it says they are not taking calls and as noted in the review, I submitted an online contact form and am not hearing back. This is further a bad sign that you do not care about customers.
• SP

  Scott Pruett

  Dec 10, 2025
  5.0
  Always a great cleaning job on my truck and it is a wider rendered truck than most full size and also has a full wrap. No issues with either each and every time I go through. Sometimes I just drive through and leave and others I spend time cleaning inside and getting all the exterior detailed up.

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