Rocket Express Car Wash

4.7
1423 reviews

About

Car Wash
At Rocket Express Car Wash, we love clean cars & taking care of our customers! Whether you're in need of a quick wash or top-of-the-line shine, we offer a full menu of wash options to fit all budgets & car wash needs. Plus, our state-of-the-art express tunnels safely clean, shine, & protect your investment in just a few minutes! Plus, every wash includes FREE vacuums, towels & mat washers. Visit us today! Rocket Express is now cashless and accepts all major credit cards, debit cards, and Rocket Express gift cards.

Location

Rocket Express Car Wash
1717 W Island Green Dr, Meridian, ID
83646, United States

Hours

Reviews

4.7
1,423 reviews
5 stars
1,225
4 stars
95
3 stars
35
2 stars
17
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted excellent customer service from employees like Isaac, Bella, and Jaiden, with many customers expressing appreciation for their helpfulness and professionalism.

Wash Quality

Customers reported inconsistent wash quality, with some vehicles coming out still dirty and complaints about the wash not meeting expectations, leading to dissatisfaction.

Membership Issues

Multiple customers experienced problems with the membership system, including difficulties in canceling or renewing memberships, and feeling misled about terms.

Sales Pressure

Several reviews mentioned aggressive upselling tactics by staff, which left customers feeling uncomfortable and dissatisfied with their experience.
  • VL
    Virginia Leija
    5 days ago
    5.0
    Wash bad ass car wash
  • BQ
    Blue Prism Quivers
    Dec 24, 2025
    1.0
    I have been a member of your company for over 3 years which includes all 3 of my vehicles. I live by the Fairview & Cloverdale and mostly use that location. Today my business took me by the Chinden/Linder location. Needing a car wash I pulled into the VIP lane and before the gate opened a younger girl with a nose piercing came running over and made me roll my window down and she informed me that my personal information was old and that I needed to update before entering and would I mind. I said that I did mind because I was pressed for time. She said sorry but I had to before entering. Irritated I said forget it and I'll just backup and turn around and leave. She just shrugged her shoulders and walked away. Seeing how your company had just received my auto-payments I felt like I wasn't treated fairly as I paid already for this month on my vehicles. The proper thing to do would have been to wash my car and maybe tell me to visit my regular location to do the necessary procedures? I'm not happy. Not sure what to do.
  • AR
    Alex Rodriguez
    Dec 20, 2025
    1.0
    I signed up for the unlimited washes. I have used the car wash quite a few times. Last week I went through, I noticed many new scratches on the bottom rear passenger side. I took my car to the manager and filed a damage claim. The customer service emailed me back as denied for the claim. I will never go back to an automatic car wash. I will go to a hand wash one. Horrible just horrible. Reading the reviews there are many others that have experienced the same.
  • TT
    Taber Turner
    Dec 14, 2025
    1.0
    This location does not respond or care about customer complaints. Here is my original review, it’s going on two months later now and no one ever responds to my inquiries. Please I encourage everyone to use another car wash! I visited this location yesterday. I have been loyal to Rocket Express since I moved to the area 3 years ago. Yesterday, I accidentally vacuumed up an item in my car that is valuable. I understand that’s my error, but I asked if they could let me look in the vacuum bin. I was told no. They said they empty the bins each night and they would look and give me a call. Took my information. I went back this morning and the person I spoke to said he closed last night and was never told there was a missing item. He also said they could have shut off the vacuums yesterday that the sections are able to shut off independently. I tried contacting the manager via their website and haven’t heard back yet. I doubt they will do anything to make this right. I am so disappointed in this experience I’ll be going to a different car wash from now on. **the link you provide DOES NOT have direct contact info. When you call the phone number, it says they are not taking calls and as noted in the review, I submitted an online contact form and am not hearing back. This is further a bad sign that you do not care about customers.
  • SP
    Scott Pruett
    Dec 10, 2025
    5.0
    Always a great cleaning job on my truck and it is a wider rendered truck than most full size and also has a full wrap. No issues with either each and every time I go through. Sometimes I just drive through and leave and others I spend time cleaning inside and getting all the exterior detailed up.

Frequently Asked Questions About Rocket Express Car Wash

Where is Rocket Express Car Wash located?

Rocket Express Car Wash is located at 1717 W Island Green Dr, Meridian, ID 83646, USA.

What are the operating hours for Rocket Express Car Wash?

Rocket Express Car Wash is open Monday through Saturday from 7:00 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM, with special holiday hours as specified.