Grease Monkey

Reviews

• ND

  Nancy Dance

  Nov 15, 2025
  2.0
  While sitting in the waiting area, about 20 minutes in I witnessed a tech move my vehicle to the back of the line. After serving they pulled my vehicle out it sat for a while they checked out other customers that were moved out after us. Finally getting checked out and they didn't clear the oil change notification.
• LB

  Laura Badowski

  Nov 15, 2025
  5.0
  My husband and I stopped at Dixie's Diner for lunch. We noticed a elderly lady walking with canes(2) in the parking lot. She had accidently locked her car key in her vehicle. I walked across the street to Grease Monkey and asked if someone would be able to help her unlock her car. Alex came over with the equipment to make entry. He had the car unlocked in less than five minutes. He was very friendly and very kind. He wouldn't accept payment for his service. Alex and the other young man working with him were extraordinary in coming to the assistance of a senior needing help. Great job Grease Monkey in hiring exceptional young men.
• DB

  David Badowski

  Nov 15, 2025
  5.0
  Alex at Idaho Falls Grease Monkey on Channing has really exceeded the professional and friendly attitude by assisting an older and handicapped lady who locked her keys in her car. Truely a fine representative for Grease Monkey, you now have my bussiness!!
• AS

  Ana Santana

  Nov 11, 2025
  5.0
  From the moment I spoke with Brittney on the phone, she was so kind and helpful. When I got to the shop, she took the time to explain what was going on with my car and what needed to be done. Even though it wasn’t the news I wanted to hear, she was so understanding and patient with me. Brittney honestly went above and beyond. She topped off my oil, gave me a flower, and even checked in with me afterward to make sure I was doing okay. I was such an emotional wreck, but her kindness and genuine care really meant a lot. People like her make a huge difference. Thank you, Brittney, for turning a tough situation into a positive experience.
• TT

  Tim Townsend

  Oct 30, 2025
  1.0
  I took my VW Touareg there for oil change and to have my differential fluid checked and my transfer case also. Before going I called and verified the could check and service the differentials and transfer case during my oil change visit and they had the proper gear lube for VW. I arrived around 4pm oct 14th and talk to the service agent at the counter and discussed what services I was requesting, they said ok and pulled my car upto the service bay and started performing service. While I was waiting they technician approached me and said the oil change was going to be around $115.00 due to oil needed by my car and wanted to know if I wanted them to also check the gearbox/transmission fluid at the same time. I told him sure if it doesn't hurt anything. I waited around till 6:30pm for the services to be performed and when I went to pay at the counter Zac the manager said his computer was having issue and they couldn't edit the services received check list to show all services performed. I paid my bill and left. I got about a mile down the road and the transmission started shifting really hard and making a clanging noise. I called Teton VW Service and they said to stop driving the car and suspected the transmission was probably low of fluid as its a seal system and should never be opened unless changing the fluid out completely. I called and left a message at grease monkey corporate about what had transpired and what the dealer said was most likely this problem. The transmision never had any issue before I took it to Grease Monkey. I talked with Zac the next morning and he said they didn't touch the transmission or even check the differentials or transfer case only did an oil change. Well I called corporate and got a response from Chris and he said he wanted to come inspect my car at my house, I told him that was fine as it was still awaiting the tow truck to take it over to Teton VW but I wanted to have a third party mechanic witness his inspection he said that was fine. I called the third party mechanic and Randy with Little Rat automotive was on his way over at my request. In the meantime Chris from Grease monkey was on his way over too, I pulled the car up onto ramps in my driveway so they could perform the requested inspection, Chris threatened me if they couldn't inspect it they wouldn't warranty any work. So as I exited the vehicle Chris drove up and got out of his Nissan truck and walked over and started to get under the car, I told him the independent mechanic was still on his way and I wanted him to wait. He flat out ignored my request and got under the car to take pictures and who knows what else. I had just had total knee replacement done and can't kneel at this time hence the independent mechanic to witness the interaction. I had to get down on the ground to watch what Chris was doing as he was being aggressive. Upon taking pictures of the fill plug which hadn't been opened and picture of the check fluid level plug which had been removed, Just don't want others to make a $703.82 dollar mistake and have to get there car repaired at the dealer after asking for services at Grease Monkey, Then to get told they never did the services that were requested by me. I was there from 4pm - 6:30pm and it don't take 2.5hrs for and oil change.

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