Rocket Express Car Wash

4.5
2157 reviews

About

Car Wash
At Rocket Express Car Wash, we love clean cars & taking care of our customers! Whether you're in need of a quick wash or top-of-the-line shine, we offer a full menu of wash options to fit all budgets & car wash needs. Plus, our state-of-the-art express tunnels safely clean, shine, & protect your investment in just a few minutes! Plus, every wash includes FREE vacuums, towels & mat washers. Visit us today! Rocket Express is now cashless and accepts all major credit cards, debit cards, and Rocket Express gift cards.

Location

Rocket Express Car Wash
12345 W Fairview Ave, Boise, ID
83713, United States

Hours

Reviews

4.5
2,157 reviews
5 stars
1,684
4 stars
205
3 stars
76
2 stars
36
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Sarah and Kenana for their exceptional service.

Wash Quality

Several reviews indicated dissatisfaction with the effectiveness of the car wash, with complaints about dirt remaining on vehicles after washing and the lack of rewash options.

Membership Pressure

Customers expressed frustration over aggressive upselling of membership plans, feeling pressured to subscribe or upgrade during their visits.

Damage Claims

Multiple reviews reported issues with vehicle damage during washes and dissatisfaction with the handling of damage claims by the management.

Pricing Concerns

Customers noted that the pricing for washes was perceived as high, especially given the quality of service received.
  • NW
    Nancy Wang
    1 day ago
    1.0
    Gave this place a try today and your wash sucks! Left my car dirty from both sides and back. Manager said if I want a clean car a have to pay for another car wash? Really!? Pay twice so maybe I can have a clean car?! Ridiculous! Management sure lacks customer service skills. Unhappy customer= lost customers. Word of mouth is powerful.
  • JS
    josh s
    2 days ago
    1.0
    Worst car wash I've had. I would have given it 3 stars if I was able to re wash but the rude disrespectful kid that told me I was not allowed to re wash because I didnt have a membership is the reason for one star. Terrible job. You pay 25 dollars you want what you paid for. A clean car!
  • SS
    Stephanie Swartz
    2 days ago
    5.0
    Love my new car wash membership. Great locations and great car wash all around!! Awesome attendants who have great personalities!!
  • SS
    Sharon Smith
    Dec 12, 2025
    2.0
    They are owned by private equity. If something happens to your car in the wash good luck getting it fixed, that’s what the warning signs are for before you enter the wash. Isn’t it odd they have over 2,000 reviews and it’s a car wash?????
  • TF
    Tony Ford
    Dec 1, 2025
    5.0
    Today was the second time I was helped by Kenana. Would like you to know I have worked in customer service for over 30 years, this gal is second to none. Kenana should be teaching the rest of your staff what customer service is. Super top notch young lady. Always a smile and so knowledgeable about your product. She needs a bonus. I just love her happiness and smile. Way to go Kenana!!!!

Frequently Asked Questions About Rocket Express Car Wash

What car wash services does Rocket Express Car Wash offer?

Rocket Express Car Wash offers a full menu of wash options including quick washes and top-of-the-line shine services, with free vacuums, towels, and mat washers included.

What are the operating hours of Rocket Express Car Wash?

The car wash is open Monday through Saturday from 7:00 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM. Holiday hours vary, with some days closed or shorter hours.