Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Waterloo area, turn to Safelite AutoGlass . Those in central Waterloo or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1321 Ansbrough Ave, Safelite AutoGlass Waterloo repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
154 reviews
5 stars
100
4 stars
15
3 stars
5
2 stars
9
1 star
25
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism, efficiency, and quality of work provided by the technicians.
Communication Issues
Several reviews highlighted poor communication, including difficulties in reaching customer service and issues with appointment confirmations.
Mixed Experiences
While many customers had positive experiences, there were notable complaints regarding damage to vehicles and unsatisfactory resolutions.
Pricing Concerns
Some customers felt that the pricing was too high compared to competitors, leading to dissatisfaction.
Convenience
Customers appreciated the ease of online scheduling and the convenience of mobile service options.
- DGDillon Greer5 days ago1.0DO NOT GO HERE! If I could give zero stars I would. I had a scheduled appointment through my insurance to fix a crack in my windshield that was directly in the line of site of the driver’s view. I arrived on time, checked in at the front desk, and the attendant came out to take a look at the damage. He glanced at it, said that it had already been fixed and that there was absolutely nothing he could do about it. I explained to him that I’ve only owned this vehicle a couple months and this crack was not there before. He was extremely condescending telling me that I probably just didn’t notice it and that most people don’t. I insisted that something be done since it’s very obvious to the touch that there is still a rough divot in the glass, and it needs to be sealed, and with my insurance it’s completely covered for me to do so. He still refused stating that I should call my insurance if I want to replace my windshield, and then began instructing me on how to turn my insurance card over and call the phone number on the back as if I’m a complete imbecile. I remained in the parking lot while I got my insurance on the phone, and after explaining the situation to the agent, she called and spoke to this individual and he was extremely disrespectful to her as well! He refused to give a direct answer, any of her questions regarding the situation. Thankfully, I was able to go somewhere else and have the patch done. This individual clearly is not happy in his work and has absolutely no understanding of what customer service looks like. He has been reported on through my insurance, and I really hope action is taken against him for refusing to do his job.
- MSM SDec 18, 20255.0Safelite was professional and helped me far better than I could have hoped.
- CCCyn CynDec 13, 20255.0Carter did a great job with my vehicle. Communicated verify the appointment time and also called again to let us know that he was on the way. His work was complete and efficient. My windshield looks great, including all of the electronics that are attached to it. The online system of submitting my claim to insurance and scheduling a home repair was seamless. Wonderful experience.
- PWPaw WahDec 9, 20255.0I had my windshield repaired here and the service was quick and didn’t take long at all. The staff were friendly and professional, and they did a great job fixing my windshield. I really appreciate their work and would definitely come back again.
- TWTrevor WiebbeckeDec 8, 20255.0didnt have a single issue with them. I booked online but messed it up due to the crack started at a repair by safelite several years ago. I didnt book it as a warrenty repair but when i came time to pay they discounted the price as if it was booked as a warrenty replacement. Was in and out in no time at all. Very pleased great job.
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in Waterloo offer?
Safelite AutoGlass provides auto glass installation and repair, windshield chip and crack repair, windshield replacement, wiper blade replacement, power window repair, and insurance paperwork processing.
Where is Safelite AutoGlass located in Waterloo, IA?
It is located at 1321 Ansbrough Ave, Waterloo, IA 50701, United States.
What are the store hours for Safelite AutoGlass in Waterloo?
The store is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 5:00 PM (with in-shop service 8 AM to 12 PM and mobile service 12 PM to 5 PM), and closed on Sundays.
Does Safelite AutoGlass provide mobile service?
Yes, the store offers mobile service in addition to in-shop service, especially available on Saturday afternoons from 12 PM to 5 PM.
Is appointment required at Safelite AutoGlass Waterloo?
Yes, appointments are required to access their services.
What languages are supported at Safelite AutoGlass in Waterloo?
Services are provided in English and Spanish.
What payment methods are accepted at Safelite AutoGlass Waterloo?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Are there any nearby automotive services around Safelite AutoGlass Waterloo?
Yes, nearby automotive services include Tuffy Auto Service Center, Cedar Valley Auto Detailing, and Brakes Plus, which can help customers with additional vehicle needs before or after visiting Safelite.
What nearby eateries can customers visit close to Safelite AutoGlass?
Customers can conveniently grab a meal from nearby restaurants such as Domino's Pizza, Pizza Hut, Burger King, and Subway either before or after their service appointment.
Are there wellness or beauty services available near Safelite AutoGlass Waterloo?
Yes, there are several nearby options including 1449 Day Spa, Top Line Nail & Spa, IZ VO LASH, Nu Beginnings, and Salon Cetiri for beauty and spa services.