Enterprise Rent-A-Car

4.2
624 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1326 La Porte Rd, Waterloo, IA
50702, United States
(319) 235-1400
https://www.enterprise.com/en/car-rental/locations/us/ia/waterloo-6272.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Waterloo, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Waterloo location today.

Location

Enterprise Rent-A-Car
1326 La Porte Rd, Waterloo, IA
50702, United States

Hours

Reviews

4.2
624 reviews
5 stars
420
4 stars
77
3 stars
39
2 stars
22
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some customers praised the helpfulness and professionalism of staff, others reported rude behavior and poor communication.

Reservation Issues

Several customers experienced problems with reservations, including being informed last minute that vehicles were unavailable despite prior confirmations.

Vehicle Condition

Many reviews noted that vehicles were clean and in good condition, although there were complaints about some cars not being properly checked or maintained.

Rental Process

The rental process was generally described as quick and efficient, but some customers faced delays and complications during pickup and drop-off.
  • AA
    A
    Dec 28, 2025
    1.0
    Staff is rude. Instead of helping customers who are already checking in, they do everything else. It was snowing like crazy, and even after repeated requests, staff did not give keys for 30 minutes.
  • CD
    Catherine Desoto
    Dec 9, 2025
    5.0
    The customer service is excellent. I’ve rented a car four times this year, and they’re always available by phone, fair, and eager to help. Their staff consistently shows professionalism and great eye contact. Compared to other rental companies I’ve used over the years, I now choose them every time—even though they’re farther away.
  • LM
    Leo McHugh
    Dec 8, 2025
    5.0
    Fast friendly service
  • HH
    Hoke Herrin
    Nov 10, 2025
    5.0
    Good food
  • KW
    Kent Ward
    Oct 2, 2025
    5.0
    Worked with Enterprise after my car was hit and totaled in a crash. We had a rental the next morning and was a seamless transition with our insurance company.
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Frequently Asked Questions About Enterprise Rent-A-Car

What is Enterprise Rent-A-Car in Waterloo, IA known for?

Enterprise Rent-A-Car in Waterloo, IA offers a wide range of vehicles and flexible rental options for errands, weekend getaways, or when your car is in the shop. They provide easy, stress-free rentals and friendly service.

Where is Enterprise Rent-A-Car located in Waterloo, IA?

Enterprise Rent-A-Car is located at 1326 La Porte Rd, Waterloo, IA 50702, United States.