Pilot Travel Center

4.0
1085 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Walcott, IA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
3500 N Plainview Rd, Walcott, IA
52773, United States

Hours

Reviews

4.0
1,085 reviews
5 stars
482
4 stars
314
3 stars
147
2 stars
37
1 star
105

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many customers reported long wait times for showers and poor service due to understaffing.

Cleanliness

Feedback on cleanliness was mixed; while some praised clean restrooms and showers, others reported dirty conditions.

Customer Service

Customer service experiences varied widely, with some staff being described as friendly and helpful, while others were noted as rude or unprofessional.

Facilities Condition

Several reviews mentioned the need for renovations and updates to the facilities, particularly the showers.

Overall Experience

Overall, the experience was inconsistent, with some customers expressing satisfaction while others strongly advised against visiting.
  • GJ
    Goran Jolev
    Nov 16, 2025
    1.0
    Be careful be careful be careful on this gas station couple of months ago. I forgot my jacket in the shower, including all my personal IDs after I called them to check if they found any jacket, the guy on the phone said no, but when I had turned back there and speak in person with the manager , she look the cameras the person who cleaned the showers, took my jacket, put on the trolley and go to the direction where is no cameras that’s the words the manager after she call him to ask, he mentioned that he put on the trolley and he keep cleaning the other showers so maybe other driver took my jacket first first of all when you find lost item, you should right away report to the manager or to put in the safe place not to put on the trolley but unfortunate, I have a $300 in my jacket and he decide to took the money and took all my IDs also and throw a way who know where !!! . Be very alert here on this gas !!!!!!!!station.!!!! The most painful is that truck drivers spending 100k$ for gas per year !!!! And you chose to be loyal costumer and , you got this feedback from pilot employees!! It’s very sadly!!!!!
  • MM
    Mark McClure
    Oct 24, 2025
    1.0
    Card readers fail. Just go across the street.
  • RR
    Roberto
    Oct 13, 2025
    3.0
    Who da man??? "T R U M P" da Man!!!! You Dems are total"L O S E R S".....
  • GA
    GoogleMaps Account
    Oct 6, 2025
    1.0
    They are currently in the middle of a renovation. They have no food, no grill items, no drink station, no coffee, no nothing. Do not stop at this location. Go somewhere else.
  • MB
    Matt B
    Aug 17, 2025
    3.0
    Clean truck stop. Well stocked. Other than taking a cold shower it was good.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.