Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Urbandale, IA!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
752 reviews
5 stars
300
4 stars
160
3 stars
105
2 stars
56
1 star
131
What are people saying?
AI-generated from recent customer reviews
Parking Issues
A significant number of customers reported that the parking situation is poorly managed, with most spots being reserved and difficult to navigate.
Food Options
Many reviews highlighted the lack of food choices, with no restaurants or substantial meal options available.
Cleanliness
Customers expressed concerns about the cleanliness of the facilities, including dirty showers and overflowing trash.
Customer Service
While some staff members received praise for their helpfulness, others were criticized for rudeness and poor service.
- DMDan MicoleyJan 6, 20261.0Never again..
- BBBohdanNov 20, 20251.0Clean hot shower.
- JJJuan Longoria Jr.Nov 18, 20251.0No food at all abd it only 6pm, only 1 worker and alot of parking
- JJJerry JrOct 15, 20251.0I have never seen such an embarrassing parking arrangement...Poor parking design, no parking lot lights in the back of the lot where most of the parking is. If you are not experienced in backing blind side, an in the dark at that, STAY AWAY! Definitely recommend going elsewhere... To top it off 90% of the spots are paid parking as well 🙆🏻♂️
- JPJason PowersSep 12, 20251.0What a horrible and nasty place. Fuel islands are nasty so expect to get covered in filth if you’re fueling. Laundry machines are down, but the nice old lady made sure I got to walk across the entire truck stop with my laundry before I could find out the machines are down. That also reflects the attitude of the staff there. No restaurant, fast food, or even a pj fresh. An alarming amount of the parking is paid parking as a thank you to their most important customers. Finally, their dumpsters are beyond overflowing to the point that there’s trash and trash bags all over the place. Talk about a company that has no pride or respect for its customers.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services and amenities does Pilot Travel Center in Urbandale offer?
Pilot Travel Center offers fuel options including gasoline, diesel, and DEF, clean restrooms, showers, overnight parking, Wi-Fi, fresh foods, snacks, drinks, and a drivers lounge.
What are the operating hours of the Pilot Travel Center in Urbandale?
The Pilot Travel Center in Urbandale is open 24 hours a day, 7 days a week, every day of the year including holidays.
Are showers available at this Pilot Travel Center location?
Showers are available but we recommend contacting the store directly or checking the store locator to confirm shower availability and prices at this location.
Can I reserve parking in advance at the Pilot Travel Center in Urbandale?
Yes, you can reserve parking using the Pilot company's Reserve Now app or website link provided in their action links.
What payment methods are accepted at this location?
Accepted payment methods include American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and cash.
Does this location offer CAT scales for trucks?
Yes, all Pilot Travel Center locations, including Urbandale, have CAT (Compliance, Assistance & Training) scales for truck weighing.
Which nearby restaurants can I visit before or after stopping at the Pilot Travel Center?
Nearby restaurants include Subway, Angelo's Pizza and Cafe, Jimmy's Pizza and Ice Cream, Santino's Italian Ristorante, Mama Lacona's Restaurant & Lounge, and Cancun Grill And Cantina, offering a variety of options from sandwiches to Italian and Mexican cuisine.
Are there other nearby travel or truck-related services near Pilot Travel Center?
Yes, nearby you can find a CAT Scale location and Schneider truck parking for freight and cargo services, useful for professional drivers and truckers.
What nearby fitness and wellness options are available around Pilot Travel Center?
Close by are fitness-related places like Goals In Motion gym, Farrell's Martial Arts, and dance schools including Iowa CATS Dance Company and Dream Dance Company for wellness activities.
How can I contact the Pilot Travel Center in Urbandale for more information?
You can call the main phone number at +1 515-276-1509 or email TravelCenter.373@pilottravelcenters.com for inquiries.