Business Details
About
Car Inspection StationIntoxalock
Intoxalock is the no. 1 ignition interlock device brand in the U.S., and Intoxalock Ignition Interlock in Urbandale, IA is here to help you get back on the road after a DUI.
Intoxalock has more locations than any other provider, and we can find an interlock installation location near you. We will help you understand IA interlock, or IID, laws and regulations. Our interlock installation locations are staffed with certified professionals who will install and service your car breathalyzers. For 30 years, Intoxalock has been a trusted interlock ignition device provider. Call now to talk to a IA expert.
Details
- Credit cardAvailable
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.6
2,675 reviews
5 stars
2,238
4 stars
147
3 stars40
2 stars25
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Many customers reported long wait times and difficulty reaching representatives, with some expressing frustration over inconsistent information and lack of support.
Device Problems
Numerous reviews highlighted issues with the interlock device, including battery drain, false positives, and malfunctioning equipment that led to lockouts.
Billing Concerns
Customers frequently mentioned hidden fees, unexpected charges, and difficulties in obtaining refunds or credits for services not rendered.
Mixed Experiences with Representatives
While some customers praised individual representatives for their helpfulness and professionalism, many others reported rude or unhelpful interactions.
- JBJames BereckyJan 29, 20195.0Karen @ IntoxaLock was extremely helpful & patient with me. I am not computer savvy, Karen took her time and walked me thru the IntoxaLock website. Explaining what I needed to do & how to do it. Thank You , Karen N. Sincerely Jim B.
- DSDiana SatterfieldNov 2, 20181.0Throughout the six month period that the device was installed, the customer service was good. However, upon removal, I was overcharged almost $200. I called everyday for a week. I spent an enormous amount of time on hold and 3 times I was supposed to speak with an account specialist. Messages were left. I was assured that I'd receive return calls, but never did. I'm still trying to correct this error.
- JJJordandreaOct 25, 20181.0So normally I don't write bad reviews but this has pushed me to my limit! Sarah (so she says is her name), is very rude and accusatory. My machine kept giving me readings, but then started failing me. I haven't had a drink in over a year, so I know it's not giving off readings for that reason. Keep in mind, I have had this thing over a year and am very familiar with all the things that can give off false readings. Long story short, had my car towed (over $200) to service shop, full inspection ($150), and they said it was my battery (another $100). So I get my car back on the road, still taking a long time to sample, called that night when I got home, said nothing to worry about. One week later, failing me again...called Sarah answered and kept telling me it couldn't be the device, it had to be me, or something in my car. Asked to talk to supervisor, said supervisor not in, but I could leave a voicemail??? I wanted to talk to a supervisor (which she said one told her that I could only talk to her or leave a message)?? Tried to talk to her again, but she told to me to open my car doors and let my car air out. On phone for 40 minutes...Now trying to call back and wait time is ALWAYS AT LEAST 15 MINUTES!!! The other people that I have talked to (and there has been a lot over the last year, lots of issues) have been so kind and helpful. I have another 2 years left with the machine and am really thinking about finding a new service. This is ridiculous!!!! Sorry for the rant but I am at my wits end!!!!
Frequently Asked Questions About Mindr
How does an interlock device work?
Once the device is installed, drivers blow into the car breathalyzer mouthpiece to provide a breath sample. The device tests for breath alcohol content (BrAC) within the legal limit. If it's under the limit (typically .02), then the driver can put their keys in the ignition and start the car.
What is the cost of ignition interlock device?
An ignition interlock device, also frequently referred to as a car breathalyzer, ranges in cost between $70 and $150 for installation. This fee is a one-time fee paid at the start of your lease period for the device to be installed into your vehicle. This fee is paid directly to the service center for the work done to complete your installation.
How do I use my interlock device?
At your appointment, you will learn how to use the Intoxalock ignition interlock device, what to avoid before blowing into the device, and how to maintain the device. Tutorial videos are also available on the Intoxalock mobile app.
Where do I get an ignition interlock device?
Intoxalock has more than 4,200 locations for your interlock device installation. Intoxalock has more locations than any other provider. In fact, we have a location within 15 miles of over 91% of our customers. With so many places to install and service your ignition interlock device, our team makes the process as convenient as possible.
How long will my installation take?
Once you’re at the Intoxalock location, you can expect your appointment to take one to two hours — time varies based on the make, model and year of your vehicle. You can plan to either leave your vehicle or pick it up when installation is complete. Our Intoxalock team is highly trained to quickly and carefully install your equipment.
What services does Mindr in Urbandale, IA offer regarding ignition interlock devices?
Mindr in Urbandale, IA provides installation, calibration, and removal services for ignition interlock devices (IID) with certified professionals at over 5,000 locations across the U.S.
How does the Intoxalock ignition interlock device work?
Drivers blow into the car breathalyzer mouthpiece, and if the breath alcohol content (BrAC) is under the legal limit (typically 0.02), the vehicle will start.
What is the cost to install an ignition interlock device at Mindr?
Installation costs range between $70 and $150 as a one-time fee paid at the start of the lease period, covering the installation work.
Where can I get an ignition interlock device installed near Urbandale, IA?
Intoxalock, including Mindr in Urbandale, IA, has over 4,200 locations nationwide, making it easy to find a convenient nearby installation center, typically within 15 miles of most customers.
How long does the installation appointment take for an ignition interlock device?
Installation appointments usually take between one to two hours depending on the vehicle, and you can either leave your car or pick it up once complete.
What are Mindr's business hours in Urbandale, IA?
Mindr is open Monday through Friday from 8:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
What payment options does Mindr accept?
Mindr accepts payment through American Express, Discover, Mastercard, Visa, checks, and also offers financing options.
How can customers use nearby businesses like Jimmy John's or Starbucks in Urbandale when visiting Mindr?
Customers visiting Mindr can conveniently grab a meal or coffee from nearby Jimmy John's or Starbucks before or after their appointment, enhancing their visit experience.
Are there professional services near Mindr's location that clients might use?
Yes, clients can find services like Creative Planning for IT support, ClearanceJobs for professional services, and Strategic Wealth Solutions LLC for financial advising nearby.
What nearby landmarks or recreational venues can customers visit when in the area near Mindr in Urbandale?
Customers can visit local attractions like the Paragon Prairie Tower landmark and the bodyREFORME Pilates & Movement Studio for fitness and recreation.