Enterprise Rent-A-Car

4.4
700 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

11010 Douglas Ave, Urbandale, IA
50322, United States
(515) 252-8800
https://www.enterprise.com/en/car-rental/locations/us/ia/des-moines-urbandale-6221.html
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About

Car Rental AgencyVan Rental
Need a rental car in Urbandale, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Des Moines Urbandale location today.

Location

Enterprise Rent-A-Car
11010 Douglas Ave, Urbandale, IA
50322, United States

Hours

Reviews

4.4
700 reviews
5 stars
498
4 stars
88
3 stars
32
2 stars
33
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, professional, and helpful, with many customers praising their attentiveness and willingness to assist.

Efficiency

Most reviews highlight quick and efficient service during both pickup and drop-off, although some customers experienced delays.

Vehicle Quality

While many customers appreciated the cleanliness and condition of the vehicles, there were complaints about specific issues such as maintenance and availability.

Pricing Concerns

Several customers expressed dissatisfaction with pricing discrepancies and perceived overcharges, indicating a need for clearer communication regarding rates.

Mixed Experiences

While many reviews are positive, there are notable instances of poor service and miscommunication that led to customer frustration.
  • WC
    Wendy Cook
    Nov 14, 2025
    5.0
    Employees were all very nice and personal. Was in and out. I was picked up at the collision center. They explained everything clearly. Over all they were great.
  • JC
    Julie Cahill
    Oct 26, 2025
    5.0
    Caleb, Sidney, Tyler and Jocelyn did a stellar job. Consistently positive, professional and personable.
  • GG
    Gregory Gilkeson
    Oct 24, 2025
    5.0
    Team was great
  • NN
    Nyangumi Ndume
    Sep 29, 2025
    1.0
    I had an issue of overcharge, 2hrs late return charged as if equivalent to 24hrs vs being prorated 1/12th of a day.When I called to followup, I was promised a resolution but instead the lady agent handed me to her boss after putting me on hold for sometime. I could hear from the background the same lady mocking me as I spoke to her supposedly "boss" who was telling me it's their policy to overcharge 2hrs as equivalent to 24hrs and that nothing could be done about it.Very unprofessional,you get promised a resolution and then get mocked out! People with good intentions form businesses, then rogue employees bring them down because of inflated egos.Sure to count one more customer out.
  • AB
    Adam Babinat
    Sep 22, 2025
    5.0
    The service was delightful and very open minded and was able to answer all questions and concerns and made sure I was well informed and taken care of before leavinga
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Urbandale?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

Where is Enterprise Rent-A-Car located in Urbandale, IA?

Enterprise Rent-A-Car is located at 11010 Douglas Ave, Urbandale, IA 50322.