Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Douglas Avenue in Urbandale, IA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Urbandale, IA or call us at (515) 253-9295.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
409 reviews
5 stars
263
4 stars
91
3 stars
19
2 stars
12
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees going above and beyond to assist.
Staff Training
There were mixed reviews regarding staff knowledge; while some employees were commended for their expertise, others were criticized for lacking product knowledge and customer service skills.
Efficiency
Many customers appreciated the quick service, especially during battery replacements and diagnostics, although some noted slow service due to understaffing.
Product Availability
Customers frequently mentioned that the store had a good selection of parts and products, but there were instances of items being out of stock.
Mixed Experiences
While many reviews highlighted excellent service, there were also reports of unprofessional behavior and dissatisfaction with certain employees.
- JHJerry Van Horne1 day ago5.0Had battery replaced on the spot Great service and very nice & helpful personnel
- JBJudi B.Oct 22, 20255.0I love this place. The guys are always so nice to help you find what you need and even sometimes help with putting things on the car! 🌟
- RMRon MossOct 22, 20255.0CSR was very helplful!
- EJEthan JohnsonSep 30, 20251.0Went in there to buy some cleaner solution for my vehicle. The cashier was very rude and unpleasant to me while I was trying to be friendly. Kind of a bad employee in terms of customer service. Wknt be returning to this location
- MNMark NelsonSep 28, 20255.0This is an overdue review of the above and beyond awesome service provided by this store’s staff to me in a predicament. After a drive down from Minnesota in December 2024, my pickup brake lines failed and a repair shop in Urbandale fixed them for $2100. The shop closed on a Friday evening right after I drove away with the truck. Unfortunately the truck engine could barely run by the time I drove a few miles to where we were staying. All shops were closed until Monday and we had no idea what had happened to the truck. Butit wasn’t drivable for any distance so we were stuck and distressed . Autozone was around a mile away so we were able to get the truck there for a computer assessment. There quick assessment identified a bad spark plug and possible bad coil. Given our situation we asked if they could install them. It was very cool outside and dark but one fellow leaped into action and did the job. He discovered that the ceramic around the spark plug had been broken and pieces had to be picked out - which he did. The problem repair shop had damaged the plug when they removed it to try and pitch in total an extra $3000 in repairs which I had declined. Some of broken ceramic had fallen into the cylinder cavity - which thankfully blew out soon after the new plug was in. Bottom line - Autozone gave first class assistance for no charge to clean up a mess from a shop that was paid several thousand.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts in Urbandale?
AutoZone Auto Parts is open Monday through Thursday from 7:30 AM to 9:00 PM, Friday and Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup or same-day delivery services?
Yes, AutoZone Auto Parts provides in-store pickup, curbside pickup, and same-day delivery services for your convenience.
What types of products can I find at AutoZone Auto Parts on Douglas Avenue?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at AutoZone Auto Parts in Urbandale.
What is the contact information for AutoZone Auto Parts in Urbandale?
You can reach AutoZone Auto Parts at (515) 253-9295 or via email at customer.service@autozone.com.
Which major auto brands does AutoZone Auto Parts carry?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
If I'm visiting AutoZone Auto Parts, what nearby stores or services might I find useful?
Nearby you can find Athletico Physical Therapy for health services, Slap Shot Hockey Shop for sporting goods, and Luna Imported Foods for groceries and dining options.
Are there any entertainment or dining options near AutoZone Auto Parts in Urbandale?
Yes, nearby you can enjoy Infinity Bar & Night Club Des Moines for nightlife, and Happy Joe's Pizza for dining.
Can I visit any fitness or active life centers close to AutoZone Auto Parts?
Certainly, Atomic Number 26 gym and No Coast BJJ martial arts club are nearby for your fitness needs.
Does AutoZone Auto Parts have a social media presence to follow for updates?
Yes, you can follow AutoZone on Twitter @autozone and on Facebook at AutoZoneUrbandaleIA.
What is the address of AutoZone Auto Parts in Urbandale, Iowa?
The store is located at 7900 Douglas Ave, Urbandale, IA 50322, USA.