Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Pella, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pella location today.
Location
Hours
Reviews
4.3
201 reviews
5 stars
144
4 stars
21
3 stars
8
2 stars
4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and accommodating, with specific mentions of employees like Dane and Colin going above and beyond.
Rental Experience
Several reviews highlighted the smooth and quick rental process, with clean and well-maintained vehicles, although some noted issues with vehicle availability.
Communication Issues
Customers expressed frustration over poor communication regarding reservations, including last-minute cancellations and difficulty reaching the office by phone.
Mixed Cleanliness Feedback
While many cars were reported as clean, some customers experienced issues with cleanliness and maintenance, including unpleasant odors and tire problems.
Inconsistent Service Quality
Reviews indicated a disparity in service quality, with some customers experiencing excellent service while others reported rude or unprofessional behavior from staff.
- TMTina MartschingNov 5, 20255.0The staff was very helpful and informative answering my questions. I was checked in and it quickly. Courtesy level was high. As someone who has worked with the public for decades, I can honestly say they checked all the customer service boxes.
- KKKatieSep 25, 20251.0My mother and I rented a car and she forgot her prescribed sunglasses in the right passenger door, we dropped it off late Sunday night, she called the next day at 9am and she told them what happened, he said the car is already gone. So they "cleaned" the car and didnt find them or they took them. He said the car comes back Thursday I'll give you a call. Thursday came and they didnt call her. She had to call them and they said there is nothing they can do. I get sometimes stuff happens but come on guys
- LSLiz StufflebeemSep 24, 20255.0Colin was so kind to wait for me to arrive.
- ABAdam BabinatSep 22, 20251.0They booked my appointment at Noon on Saturday when they closed. They then closed before I could get a vehicle. Called them Monday to help find a new pick up in Des Moines and was told they would call back within an hour. Nope. Called them again to were they just sent me to the automated line and did it myself. Rude and unprofessional service.
- GLGreg LaMastusSep 17, 20255.0Enterprise of Pella is fantastic! You always go the extra mile to ensure I am satisfied with my rental.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Pella, IA?
Enterprise Rent-A-Car in Pella offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car in Pella?
The rental location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Pella?
Enterprise Rent-A-Car is located at 424 Oskaloosa St, Pella, IA 50219, USA.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Pella?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ia/pella-62l3.html or call them at +1 641-620-1133.
Does Enterprise Rent-A-Car accept credit cards and cash as payment?
Yes, they accept American Express, Discover, Mastercard, Visa, cash, and checks as payment options.
Are there any discounts available for active military personnel at Enterprise Rent-A-Car in Pella?
Yes, Enterprise Rent-A-Car in Pella offers discounts for active military members.
Is Enterprise Rent-A-Car in Pella a woman-owned business?
Yes, this Enterprise Rent-A-Car location is owned by women.
What nearby places can customers visit when renting a car from Enterprise Rent-A-Car in Pella?
After renting a car, you might want to visit nearby places such as Casey's General Store for convenience shopping, grāz coffee shop for a beverage, or the historic Chicago, Rock Island and Pacific Passenger Depot-Pella museum to explore local history.
How can nearby transportation landmarks help me find Enterprise Rent-A-Car in Pella?
The Chicago, Rock Island and Pacific Passenger Depot-Pella, a local landmark and transportation hub, is near Enterprise Rent-A-Car and can serve as a helpful reference point when locating the rental agency.
Are there any restaurants close to Enterprise Rent-A-Car in Pella where I can grab a meal?
Yes, nearby restaurants include Clover Leaf Kitchen, a diner and caterer, Jimmy John's sandwich shop, and McDonald's of Pella for quick dining options.