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Chrysler, Jeep, Dodge & Ram Dealership in Ottumwa, Iowa. Vehicle Sales, Service, Tires, Express Lube, Collision Center, and Mopar Parts available. Come shop our new CDJR lineup and test drive our new Jeep models today!
Details
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,040 reviews
5 stars
716
4 stars
126
3 stars
46
2 stars
38
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their professionalism and support throughout the buying process.
Sales Experience
Overall, customers reported positive experiences with the sales process, noting transparency, no pressure tactics, and fair trade-in values.
Service Quality
While some customers had issues with service delays and miscommunication, others appreciated the quick turnaround and thoroughness of repairs.
Communication
Feedback varied on communication; some customers felt well-informed and updated, while others experienced poor communication regarding appointments and service issues.
Pricing Concerns
Several reviews mentioned high prices for services and repairs, with some customers feeling that they were charged for unnecessary services.
- SSshon sherwoodSep 5, 20255.0Mike at the parts counter was very helpful on finding the correct bolts I needed to get my vehicle back on the road. I couldn’t be more grateful. Prolly small for most but it was a HUGE deal for me. Thank you Mike
- MDmike drummondAug 23, 20255.0Absolutely had a great experience. Got more for my trade than expected and a good deal on the new wrangler. Gabby my salesperson was juggling customers but never made me feel like I was being ignored. I was in finance like 15 minutes . No games like some dealers I have dealt with.
- CKcarter koffmanJul 28, 20251.0Went in with a concerned that my front brakes needed replaced gave me options to change out rear hub assembly and all new tires declined those but was charged $170 for them to diagnose my problem
- JSJosh SticeJul 14, 20251.0Do not buy or shop online nor make appointments they will not honor anything but in person. I contacted dealership on a Saturday about availability in a vehicle. I set appointment for that following Monday afternoon. I got confirmation text and email that day. On said Monday the salesman called me to verify my appointment and acknowledges I’m coming from a state over and driving at time of phone call. He proceeded to tell me he pulled the vehicle up front and keys are on his desk. I then receive a call an hour later from him telling me another salesman from other side took the truck and is showing it to someone else and there is nothing he can do. This seems like horrible business and lack of management for not stepping in to resolve this issue for a customer already half way there from another state and set up pre arrangements to come get this vehicle. No one seemed to care nor offer any resolution. Might as well have said sucks to suck and hung up. I obviously won’t be trying again with this dealership nor will I give any recommendations. And I’ll be sure to share my experience. Not to mention the work time lost. The gas driving over an hour 1 way
Frequently Asked Questions About Vaughn Chrysler Dodge Jeep RAM
What brands of vehicles does Vaughn Chrysler Dodge Jeep RAM offer?
Vaughn Chrysler Dodge Jeep RAM offers vehicles from Chrysler, Jeep, Dodge, and Ram.
What types of services are available at Vaughn Chrysler Dodge Jeep RAM?
They provide vehicle sales, service, tires, express lube, collision center services, and Mopar parts.
What are the dealership's regular business hours?
The dealership is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 8:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Vaughn Chrysler Dodge Jeep RAM offer pickup and delivery options?
Yes, they offer in-store pickup, curbside pickup, delivery, same day delivery, and no-contact delivery services.
What payment options are accepted at Vaughn Chrysler Dodge Jeep RAM?
They accept cash, check, financing, and Mastercard as payment methods.
Where is Vaughn Chrysler Dodge Jeep RAM located?
It is located at 1317 Vaughn Drive, Ottumwa, Iowa, 52501, USA.
How can customers contact Vaughn Chrysler Dodge Jeep RAM?
Customers can call the main phone at +1 641-244-3278, the alternate phone at +1 888-802-3712, or email support@vaughncdjr.com.
What nearby places could customers visit around Vaughn Chrysler Dodge Jeep RAM?
Nearby places include Vaughn Chevrolet Buick GMC of Ottumwa, Hertz Car Rental on Vaughn Drive, and Applebee's Grill + Bar for dining.
Is there convenient car rental service near Vaughn Chrysler Dodge Jeep RAM?
Yes, Hertz Car Rental locations are nearby, providing convenient vehicle rental options for customers.
Are there dining options close to Vaughn Chrysler Dodge Jeep RAM for customers to visit before or after their appointment?
Customers can enjoy nearby dining at places like Applebee's Grill + Bar, Jersey Mike's Subs, and Jimmy John's sandwich shop.