Enterprise Rent-A-Car

4.4
270 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

5460 Merle Hay Rd, Johnston, IA
50131, United States
(515) 331-1000
https://www.enterprise.com/en/car-rental/locations/us/ia/des-moines-johnston-6225.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Johnston, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Des Moines Johnston location today.

Location

Enterprise Rent-A-Car
5460 Merle Hay Rd, Johnston, IA
50131, United States

Hours

Reviews

4.4
270 reviews
5 stars
197
4 stars
32
3 stars
8
2 stars
7
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide a smooth rental experience.

Vehicle Condition

While some customers reported clean and well-maintained vehicles, others noted issues with cleanliness and maintenance, such as dirty interiors and unwashed exteriors.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes.

Overall Experience

Despite some negative experiences, many customers expressed satisfaction with their overall rental experience, citing ease of process and good service.
  • ER
    Edward Ray
    Dec 25, 2025
    5.0
    Reasonable prices I'm very clean reliable cars I love him I recommend let you go to Enterprise and rent your car.
  • JP
    James D Perdue
    Dec 13, 2025
    5.0
    The car and service were excellent! !
  • DG
    David G
    Dec 8, 2025
    1.0
    Horrible customer service. Almost proud to let us know the car we reserved at 12pm "probably" wont be ready that day, with no options or replacements. BTW I showed up early and they knew immediately I wouldn't have a car that day. This all came from the "manager" who was indifferent to our problem. Sad, no help.
  • DC
    DATTU CHERUKURI
    Dec 1, 2025
    5.0
    Overall process was smooth and the rental that I took was in great condition. Had a beautiful hassle-free and uninterrupted trip 😍
  • HJ
    Holly Jordan
    Nov 11, 2025
    5.0
    I had a great experience at the Merle Hay Rd Enterprise Rental. The staff was good to work with and I was pleased with the vehicle I rented. I recommend Enterprise Rental to friends & family!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Johnston, IA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury rentals to suit your needs.

Where is the Enterprise Rent-A-Car located in Johnston?

The Enterprise Rent-A-Car is located at 5460 Merle Hay Rd, Ste D, Johnston, IA 50131, USA.