Enterprise Rent-A-Car

4.4
265 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

5460 Merle Hay Rd, Johnston, IA
50131, United States
(515) 331-1000
https://www.enterprise.com/en/car-rental/locations/us/ia/des-moines-johnston-6225.html
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About

Car Rental AgencyVan Rental
Need a rental car in Johnston, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Des Moines Johnston location today.

Location

Enterprise Rent-A-Car
5460 Merle Hay Rd, Johnston, IA
50131, United States

Hours

Reviews

4.4
265 reviews
5 stars
193
4 stars
32
3 stars
8
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and professional, with many customers noting their willingness to go above and beyond.

Vehicle Quality

While many customers appreciated the cleanliness and condition of the vehicles, there were some complaints about specific cars being unclean or having maintenance issues.

Reservation Issues

Several customers reported problems with vehicle availability, including last-minute cancellations and not having the reserved vehicle upon arrival.

Overall Experience

Most customers expressed satisfaction with their rental experience, highlighting the ease of the process and the quality of service at the Johnston location.

Location Recommendations

Many customers recommend the Johnston location for its excellent service, despite some negative experiences at other locations.
  • HJ
    Holly Jordan
    Nov 11, 2025
    5.0
    I had a great experience at the Merle Hay Rd Enterprise Rental. The staff was good to work with and I was pleased with the vehicle I rented. I recommend Enterprise Rental to friends & family!
  • JS
    Joii Smyth
    Nov 3, 2025
    5.0
    Customer service is excellent and had a nice selection of vehicles to choose from available
  • SS
    Stevan
    Oct 18, 2025
    5.0
    I appreciate the staff at the Merle Hay location. They are super helpful and will go out of their way to make sure I have a great experience.
  • CH
    Connie Halfpop
    Oct 16, 2025
    5.0
    The office help help was friendly and flexible. The driver was easy to talk to a very informative. I would choose enterprise again! They worked well with my body shop!
  • NG
    Nathan Grasmick
    Oct 7, 2025
    5.0
    I always have a great experience renting with Enterprise. Clean well equipped vehicles. Awesome staff, that always makes me feel like a priority.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Johnston, IA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury rentals to suit your needs.

Where is the Enterprise Rent-A-Car located in Johnston?

The Enterprise Rent-A-Car is located at 5460 Merle Hay Rd, Ste D, Johnston, IA 50131, USA.