Enterprise Rent-A-Car

4.2
432 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Dubuque, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dubuque location today.

Location

Enterprise Rent-A-Car
1605 Associates Park Dr S 104B, Dubuque, IA
52002, United States

Hours

Reviews

4.2
432 reviews
5 stars
298
4 stars
52
3 stars
20
2 stars
11
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Jeremy and Zach for their excellent service.

Reservation Issues

Numerous reviews highlighted problems with reservations, including unavailability of cars despite confirmed bookings and poor communication regarding changes.

Vehicle Quality

While some customers reported clean and well-maintained vehicles, others experienced issues with vehicle condition, including low fluids and unpleasant odors.

Response Time

Customers expressed frustration with long wait times for phone support and delays in service, particularly during busy periods.

Overall Experience

Mixed reviews indicate that while many had positive experiences, a significant number faced challenges that led to dissatisfaction with the rental process.
  • JP
    Jeremy Pitchforth
    2 days ago
    5.0
    I have been renting from this location for a couple of years but today they gave me the best service yet! Online I reserved a van and it went through. My vans water pump went out and we needed a car for Thanksgiving that we are leaving tomorrow for. This morning they called and said they don't think they will honor this because they don't have any 7 passenger cars available. They called around to different locations and called customers to see if they wanted to switch out and we got a car. They went above and beyond any service I have ever gotten from them. I will continue to rent from here. They have really turned this place around under the new management.
  • CH
    Charlie HOLLENSED
    5 days ago
    2.0
    The staff here was very patient and helpful. They did a great job of providing the information I needed unfortunately company policies about additional drivers and insurance and rate of rental were just on a site so I’m looking for something better and I think I found it but I can’t mention it in the review
  • AA
    Auna
    Nov 13, 2025
    1.0
    If you make a reservation, don't expect them to actually have the car you've reserved. Or any car available for that matter. Thanks, guys. 🤨
  • KN
    Kenny N
    Oct 23, 2025
    5.0
    We dropped the car off had it in the keys and told him it was a corporate account and that was it
  • NA
    Nishi Angeleena
    Oct 9, 2025
    1.0
    These guys are saying they dont have cars after the reservation is made online dont trust them all they want to do is quote a very higher price than what they mention online thats the reason they alwayss say they dont have any cars available inspite of the reservation which is made for a week. IF YOU DONT WANT TO GIVE FOR THE PRICE QUOTED THEN YOU DONT EVEN POST ONLINE

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Dubuque, IA?

You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

Where is Enterprise Rent-A-Car located in Dubuque?

Enterprise Rent-A-Car is located at 1605 Associates Park Dr S 104B, Dubuque, IA 52002.