Enterprise Rent-A-Car

Reviews

• DB

  Dasean Bailey

  1 day ago
  1.0
  My experience with Enterprise was extremely disappointing. The customer service was unprofessional and unhelpful from the start. The vehicle I was given was not properly cleaned and had obvious issues that should have been caught before renting it out. When I brought it to their attention, the staff acted like it was an inconvenience rather than trying to fix the problem. On top of that, the process took way longer than it should have, and I felt like I was being rushed through paperwork without clear explanations about charges and policies. For a company that advertises great service, this location definitely did not live up to the reputation. Overall, this was a frustrating experience and I would not recommend renting from here unless you want to deal with poor communication and subpar service.
• HH

  Hundo

  1 day ago
  1.0
  Johnathan the manager is disrespectful and bends policy for certain individuals
• MN

  Meme Sosoft Nconfident

  Feb 18, 2026
  5.0
  I love how enterprise will drop you off and pick you up to pick up the car rental as well as the ladies at the downtown Des Moines location are very helpful, kind and professional.
• TC

  Tim Conley

  Feb 18, 2026
  5.0
  Fantastic place and fantastic employees. I don't go anywhere else for my rental car needs.
• MB

  Martin Briones

  Feb 5, 2026
  1.0
  They don’t respect your times. I had to leave 2 day ago and every day I give them my email to confirm my booking and by the end of the day at 4pm they tell me they have no availability. This is the second day in a row they cancel and I have to go to Oklahoma. I would go elsewhere because enterprise downtown and east side location don’t care about your trips. 2 days later I’m still in Des Moines when I set up 3 appointments because they don’t know how to rent cars